Max Fashion Qatar: delivery, returns and customer service

Customer service

Qatar has a dedicated Max help centre at helpqa.maxfashion.com. Its articles list related topics such as Click and Collect, cancellations, refunds and delivery charges, which is a sign of where to look, although we read only the delivery, payment and returns articles.

We found no phone number, email, chat hours or tracking guide in those articles. The payment article was last modified in August 2020, so confirm anything time-sensitive at checkout.

Delivery time and charges

Products are delivered in 2 to 3 business days. The help centre gives a single range for Qatar and does not describe a faster paid option.

Delivery is free from QAR 200 and costs QAR 20 below that. Because the fee is fairly high against typical item prices, it is worth looking at the gap: a QAR 175 basket would cost QAR 195 with delivery, so adding a QAR 25 item you need would cost about the same and arrive with it.

Cash on delivery has no extra charge in Qatar, unlike most other Max countries.

Returning an item

Qatar shoppers get a 14-day window, counted from the day the parcel is delivered. The item goes back in its original packaging, together with the original invoice and everything that came with it: accessories, promotional gifts and warranty cards.

Some products cannot be returned unless defective: swimwear, toiletries and perfumes; lingerie and jewellery once the packaging is opened; and unpacked bedding, bath and kids' items, including pillows, sheets, comforters, duvets, memory foam, towels and bathrobes. Items that have been used, altered, assembled or installed, or that are worn or damaged by misuse, are refused even under warranty.

Max has no exchange service, so a different size or colour means a return plus a new order.

1. Confirm the parcel arrived no more than 14 days ago.
2. Check the product is returnable, or defective if it is in an excluded group.
3. Repack it with the invoice, accessories, gifts and warranty card.
4. Arrange the return through the Qatar help centre.
5. Place a new order if you still want the item in another size or colour.

Refunds

The Qatar articles we read do not say how long refunds take, how they reach each payment method, or whether the QAR 20 delivery fee is returned. Cash on delivery is free here, so paying cash costs nothing extra even if you later return the order.

Payment methods

Max Qatar takes Qatar-issued cards, international Visa and Mastercard credit and debit cards, cash on delivery, My Credit and Shukran points. Tabby is not on the Qatar payment list we read.

Shukran points can be redeemed from a balance of 200, using the slider at checkout to see the discount. Any current codes are on our Max coupon page.