Jarir Bookstore Saudi Arabia: delivery, returns and customer service

Customer service

Jarir's unified number, 920000089, covers orders, address changes, returns, warranty and complaints. Some pages also give 8003034444 for complaints and Renewed Products. Complaints can be made by phone, by email or at the customer service corner in any showroom; you receive a reference number by text message, and Jarir says complaints are handled within one business day.

Delivery options, times and fees

In cities with a Jarir showroom, orders placed before 5pm qualify for same-day delivery and later orders for next-day delivery; during Ramadan the cut-off moves to 9pm. Cities without a showroom get 2 to 5 day delivery. Same-day delivery does not cover large items such as TVs and whiteboards, and orders placed on a holiday are processed on the first business day after it.

Delivery costs SAR 29 for orders under 30 kg and SAR 79 above 30 kg, VAT included. Jarir delivers to more than 150 cities and villages, prepares orders within one business day, and ships each order separately with its own invoice and tracking number.

Collecting from a showroom is free at any order value. The order is usually ready within an hour during opening hours and you get an SMS with a verification code; take it to the Online Orders Pickup section, or send someone who has the code. Uncollected orders are cancelled after 3 days.

Tracking and changing an order

Log in and open your order history on jarir.com to see the status. Orders paid with Tamara are followed through your Tamara account. You can edit the shipping address until the courier collects the parcel; if you need help with that, call 920000089. Late deliveries are covered in the questions below.

Cancelling

You can cancel from the order history page only while the status is Processing or In Fulfillment; after that the button is gone. Cancelling part of an order is not possible online, so call the call centre for that. Cancelled items are refunded to the original payment method. Digital products cannot be cancelled once the activation code has been emailed.

Returns and exchanges

Jarir's return page allows 7 days after an online order arrives for a return or exchange, while its FAQ quotes 3 days to return and 7 days to exchange, so act within 3 days if you want your money back. Items need their original condition and packaging and the original invoice. Books, electronics, software, video games and prepaid cards cannot be returned unless they have a manufacturing defect.

Shipping charges are deducted from the refund unless the item is defective or differs from its listing. A non-software device with a manufacturing defect can be swapped for a similar one within 3 days of purchase, provided it is unscratched, complete and wiped of personal data.

1. When the parcel arrives, check that the carton is sealed and in good condition before accepting it.
2. Within the return window, take the item, packaging and invoice to the nearest Jarir showroom.
3. If there is no showroom in your city, call 920000089 and a shipping company will collect it.
4. Once the return is accepted, the refund goes to your original payment method or to store credit, depending on how you paid.

Refunds by payment method

Online orders are refunded to the original payment method. Credit card refunds can take up to 45 days, and SADAD refunds up to two working days after the bank request. Purchases paid with vouchers, instalments or partner rewards are refunded as store credit on the website, not cash.

Tamara refunds are processed immediately for purchases within 14 days, or within five business days after that, and may take up to 21 business days to appear. Tabby refunds usually show within 2 to 5 days.

Payment methods

Online, Jarir takes Visa, Mastercard and American Express, including prepaid Visa and Mastercard, pay at showroom, STC Qitaf points (10 points = SAR 1, confirmed by OTP and combinable with a card or SADAD) and store credit, which is valid for one year. There is no cash on delivery at present. The amount is held when you buy and taken when the order is ready to ship.

Instalment options and limits: Tamara SAR 200 to 5,000, Tabby SAR 200 to 9,000, and Madfu above SAR 200 up to SAR 5,000, online only; Quara and Wataniya cover larger amounts up to SAR 30,000. For codes and savings, see our Jarir Saudi coupon page.