Jarir Bookstore Kuwait: delivery, returns and customer service

Customer service

Jarir Kuwait's unified number is 1801802, used for orders, returns, warranty and address changes. For technical problems with instalments, Taly is on +965 22098350 and Deema on +965 2220 5020. The Kuwait FAQ gives no opening hours, WhatsApp number or general email.

Delivery and showroom collection

Jarir ships only inside Kuwait, through Aramex. Major areas usually receive orders within 1-3 working days, and the courier normally collects the order within one working day and no later than three. The courier calls only if your address is unclear.

Orders of KD 20 or more ship free; smaller orders pay KD 3. Up to 15 kg there is no extra charge, and above that KD 0.100 is added per extra kilogram. Chargeable weight is the greater of the product weight and the volumetric weight (length x width x height / 4000). Each order ships separately with its own invoice and tracking number.

Click and Collect is currently free regardless of order value, apart from the weight charge on orders over 15 kg. Orders are usually ready in about 4 hours during opening hours. Bring the SMS verification code and your civil ID to the Online Orders Pickup section; only the account owner or someone authorised at checkout can collect, and uncollected orders are cancelled after 3 days.

Tracking and address changes

Track your order in your account under the order page. You can change the shipping address until the order reaches Ready to ship; after that, call 1801802.

Cancelling

Use the cancel button at the top of the order in your order history while the status is Processing or In Fulfillment. Past that stage you cannot cancel online, and partial cancellations always need a call to the call centre. During offer periods Jarir may cancel items itself if stock runs out, refunding them to the original payment method. A cancellation for technical reasons deducts nothing; the bank releases the blocked amount within 14 days.

Returns, exchanges and warranty

An online order can come back for a refund or exchange for 14 days after it arrives, if it keeps its original condition and packaging with the sealed invoice. Shipping charges are deducted from the refund unless the item differs from its description or has a manufacturing defect.

For warranty, check the invoice, the warranty section on the product page or the warranty policy page with the item number. Only the Salmiya showroom handles sending and receiving warranty items, at its After Sale Service Corner.

1. Pack the item in its original packaging with the sealed invoice.
2. Within 14 days of receipt, take it to the nearest Jarir showroom, or call 1801802 if none is nearby so a courier can collect it.
3. Jarir inspects the item and sends the refund request to the bank within 2 working days.
4. The refund arrives on your original payment method, less shipping unless the item was defective or not as described.

Refunds

Card refunds can take up to 45 days after the bank request. Refunds on instalment orders show within 2 to 5 days, sometimes longer depending on the bank; if the refund is smaller than what you still owe, the remaining instalments are reduced, and if it is larger they are cancelled and the difference is refunded. Cash-on-delivery refunds go to jarir.com store credit, for the item value only.

Payment and instalments

Jarir Kuwait accepts K-Net, Visa, Mastercard and American Express, prepaid Visa and Mastercard, pay at showroom, cash on delivery and the Deema and Taly instalment services. Cash on delivery adds KD 1 per order; the FAQ gives two different upper limits for it, KD 400 and KD 4000. Card amounts are reserved at purchase and charged when the order is ready to ship.

Deema and Taly split a purchase into 4 monthly payments, with approval from KD 20 to KD 500 and a total spending limit of KD 900. Anything above your approval goes into the first payment: on a KD 700 order with KD 500 approved, you pay KD 325 first and then three payments of KD 125. Both charge a service fee, accept Apple Pay, Visa and Mastercard, and may report long delays to Ci-Net. See our Jarir Kuwait coupon page for savings.