Home Centre UAE: delivery, returns and customer service

Customer service

Customer Support in the UAE answers on 800-694663. The returns article points you there to request a bank transfer refund on a cash order, and a phone call is also one of the two ways to ask for a Return Voucher.

No email address, chat service or support hours appear on the UAE pages we read. The help centre at helpae.homecentre.com, sorted by topic, can usually settle a question before you call.

Delivery options, areas and fees

Household orders under AED 250 pay AED 18 for delivery; above that it is free. Furniture under AED 999 pays AED 100 and ships free above that, but that AED 100 rate excludes Dalma Island, Hatta and the Western Region. For those addresses the article links to a separate shipping page rather than naming a fee, so read the checkout delivery line.

Same-day delivery covers select locations in Dubai, Sharjah and Ajman. Order before 12:00 PM and pay an extra AED 18; it is offered only on home delivery orders. The fee is refunded if the order misses the day, but not if you are out when the driver arrives, and not if you later return the item for a personal reason.

Furniture can go express for AED 250. For other deliveries, Home Centre says it aims to arrive within the time slot you picked, while warning that slots can shift in exceptional circumstances outside its control. Paying cash at the door costs AED 10 more on any of these.

Tracking and changing an order

The UAE articles we read do not explain order tracking or how to edit an order after checkout. Call 800-694663 early if something needs to change; a same-day order leaves very little room for edits.

Cancelling an order

Cancellations must reach Home Centre at least 24 hours before the delivery time. A same-day order arrives before that deadline can be met, so in practice the route for an unwanted same-day order is to accept it and use the return window; the same-day fee is lost if the return is for a personal reason.

Returning an item

Online purchases go back within 14 days of delivery, in their original packaging. Refused items include anything damaged by misuse or showing wear, anything used, altered, assembled or installed unless it is defective, and soft goods once out of their packaging: bedding, mattresses, pillows, sheets, comforters, duvets, memory foam, towels, bathrobes, bath products and kids' products.

Products that arrive already assembled come back only if the team finds a manufacturing defect. Colour and size swaps are not offered, so a rug in the wrong size or a cushion cover in the wrong shade means a return followed by a fresh order.

1. Confirm you are within 14 days of delivery and that the item is unused and in its original packaging.
2. Pick a refund route: a Return Voucher (online or by phone) or, for a cash order, a bank transfer, which needs a call to 800-694663.
3. Keep the packed item ready; collection can take between three and five business days.
4. Watch for the refund or the voucher email, using the timings below.

Refunds by payment method

Paid by credit or debit card: the money returns to that card or account in 4 to 15 days, depending on the bank.

Paid cash on delivery: take a Return Voucher, or ask by phone for a bank transfer, allowing as long as 14 business days. You get the AED 10 cash charge back only if every item in the order is returned.

Paid with Shukran or a voucher: you receive a Return Voucher for the full order value, emailed to the address on the order. For My Credit, gift card or Tabby refunds, confirm with support.

Ways to pay

UAE checkout takes cards, cash on delivery, My Credit, gift cards, Shukran and Tabby.

Card instalments are offered on cards from banks including Emirates NBD, ADCB, Emirates Islamic and Dubai Islamic Bank, and appear at checkout when your card is eligible. On an AED 1,200 sofa, for example, delivery is already free because the order is above AED 999, so the remaining decision is simply how to pay: in full by card, with Tabby, or in card instalments if your bank is on the list.