Home Centre Saudi Arabia: delivery, returns and customer service

Customer service

Home Centre's Saudi customer support line is 800-123-HOME, which is 800-1234663 on a phone keypad. The returns article sends you to this number for two jobs in particular: asking for a bank transfer refund on a cash order, and raising a return by phone if you would rather not do it online.

The Saudi help pages we read do not give an email address, a live chat option or opening hours. The help centre at helpsa.homecentre.com, sorted by topic, is the quickest place to confirm a rule before you call.

Delivery options, times and fees

Home Centre treats household items and furniture as two separate delivery types. Household orders cost SAR 18 to deliver unless the basket is above SAR 250. A household order placed before 12:00 PM takes 2 business days to Riyadh, Jeddah or Dammam and 4 business days to the rest of the Kingdom.

Furniture is delivered on a date and time you choose at checkout. Scheduled delivery is free above SAR 999 and costs SAR 149 below that, although another help page quotes SAR 1,000 and SAR 100, so rely on the figure in your checkout summary. If you need a piece quickly, 2-day express furniture delivery costs SAR 250.

For products that are neither household items nor Home Centre furniture, delivery details are shown on the checkout page. A cash on delivery order adds a SAR 18 service charge on top of any delivery fee. Worked example: SAR 200 of kitchen storage paid in cash costs SAR 236 at the door (SAR 200, plus SAR 18 delivery, plus SAR 18 COD), while the same basket paid by card costs SAR 218.

Tracking and changing an order

The Saudi help articles we read do not describe an order tracking tool or a way to edit an order after it is placed. If you need to change the delivery slot, the address or an item, call 800-1234663 as early as you can.

Cancelling an order

You need to cancel at least 24 hours before the delivery time. This matters most for furniture, where you know the slot in advance: count back a full day from the time shown on your order and contact support before then.

Later cancellations are not covered, so treat that point as the deadline; after it, accept the delivery and use the return window below.

Returning an item

Online purchases can be returned within 14 days of delivery, in their original packaging. Some items are refused even inside that window: anything damaged through misuse or showing wear, even if still under warranty; anything used, altered, assembled or installed, unless it is defective; and bedding, mattresses, pillows, sheets, comforters, duvets and duvet covers, memory foam, bath products, towels, bathrobes and kids' products once they are out of their packaging.

Assembled products are accepted only when Home Centre finds a manufacturing defect, and it may inspect the piece and then repair or replace it at its discretion. There is no exchange service for a different colour or size: you return the item and place a new order for the one you want.

1. Check the date: you have 14 days from delivery.
2. Make sure the item is unused, unassembled and back in its original packaging, and that it is not on the excluded list above.
3. Raise the return online through the Saudi help centre, or call 800-1234663. If you paid cash and want a bank transfer rather than a voucher, you must call.
4. Wait for the collection crew, which can take 3 to 5 business days, and keep the item packed until it is picked up.

Refunds by payment method

Card payments go back to the same card or account, usually within 4 to 15 days depending on your bank.

Cash on delivery orders give you a choice: a Return Voucher, or a bank transfer requested by phone that may need as long as 14 business days to arrive. The SAR 18 COD service charge comes back only when you return the whole order; send back one item from a three-item order and the charge stays with Home Centre.

If you paid with Shukran points or a voucher, you receive a Return Voucher for the full order value, emailed to the address you ordered with. PayPal, gift card and Tabby refunds are not covered in the returns article, so ask support.

Ways to pay

Saudi checkout accepts cards, cash on delivery, PayPal, gift cards, Shukran points and Tabby. Shukran can be spent once you hold at least 200 points.

Instalments are available on eligible cards from banks such as SAB, AlJazira, Saudi Investment Bank and Riyad Bank, shown at checkout. Paying by card also removes the SAR 18 COD charge.