IKEA Oman: delivery, returns and customer service

Customer service

IKEA Oman's terms list 80045321 for IKEA Shop Online questions. The terms and returns pages we read on 26 October give no email address or opening hours, and send you to the Contact us page or your local store. Discount codes are on our IKEA Oman coupon page.

Delivery, assembly and collection

Below OMR 49, parcel delivery is OMR 1 and furniture delivery OMR 3; from OMR 49 it is free. Assembly is OMR 6 on its own and OMR 9 as a combined delivery-and-assembly service, and it has to be added before you pay and confirm the order. Click & Collect is free. Addresses must be in Oman.

Before a kitchen delivery, check that the items fit through the entrance, lift and corridors, because IKEA will not carry kitchen items up stairs, and make sure electricity and air conditioning are working. Assembly does not include fixing mirrors and shelves to walls, curtain, blind or electrical installation, and wall cabinets go only on concrete walls.

Rescheduling a delivery

Delivery and assembly can be postponed, not cancelled, if you ask at least 48 hours before the service date; the job moves to the next available slot. Kitchen delivery and installation changes need the same 48 hours' notice. The pages we read do not describe how to track an order in Oman.

Changing or cancelling an order

You cannot change or add products after the confirmation email, and changes after purchase may cost extra. A cash-on-delivery order cannot be partly cancelled; you cancel it in full and order again. If IKEA rejects an order, you are refunded in full within three working days of the rejection notice.

How to return a product

Unopened products can be exchanged or refunded within 90 days, or 120 days for IKEA Family members. The receipt and the original packaging are required, and IKEA may ask for photo ID. Excluded: assembled or disassembled items, opened sofas, live plants, food, used or opened bedding, mattresses or upholstered products without a law label, cut fabric, made-to-measure items, modified or washed products, AS-IS products and gift cards.

1. Check the product is unopened and not on the excluded list.
2. Bring the receipt, the original packaging and photo ID in case it is requested.
3. Visit your local IKEA store, or contact customer service on 80045321 first if the item is large.
4. Cash-paid orders are settled at the store, whether you want money back or a swap.
5. Report any item missing from a cash-on-delivery order within 2 days of delivery.

Refunds

Refunds go to the original payment method, and card refunds may take from 1 business day to 3 weeks, depending on your bank. Delivery and assembly costs on delivered online orders are not refunded, and the product refund depends on IKEA's check of its condition. Items bought with a refund card are refunded to a refund card, which holds up to OMR 2,500 and is valid for one year.

Payment methods

Orders worth OMR 500 or less can be paid in cash at the door, in in Omani rials with exact change, and it cannot be used with a debit or credit card or with Click & Collect. The pages we read do not list the full set of card or instalment options for Oman, so check the payment step.