IKEA Bahrain: delivery, returns and customer service

Customer service

IKEA Bahrain's FAQ lists one phone number, 80001120, for order status, address and date changes, cancellations and missing parts. The FAQ and terms we read on 26 October mention no WhatsApp, email, chat or opening hours, and point to the Contact us page for other options. For codes, see our IKEA Bahrain coupon page.

Delivery options and fees

IKEA Bahrain publishes two sets of delivery prices. On the delivery page, a parcel is BHD 1 (nothing to pay once the basket reaches BHD 20) and a truck is BHD 9.9 (nothing to pay from BHD 100). The FAQ lists BHD 4.9 for parcels and BHD 14.9 for truck delivery, depending on the total weight. The fee at checkout is the one that counts, so check it before paying.

Delivery usually takes 3 to 5 working days, and can take longer during offer periods; checkout shows your estimated date. Click & Collect costs BHD 4.9 according to the FAQ, and is free on orders of BHD 50 or more. Delivery staff will not unpack, remove doors or windows or use lifting equipment, plants are not delivered, and failing to sign the delivery document counts as refusing the delivery.

Tracking and changing a delivery

To check the status of an order, call 80001120. Address changes need at least 24 hours' notice before delivery or dispatch. The delivery date can be changed twice only, also with 24 hours' notice, to a day no more than two calendar days after the original or the nearest available slot. A delivery cannot be moved earlier than its scheduled date.

Cancelling an order

You can cancel all or part of an order by calling 80001120 at least 24 hours before delivery or dispatch, and you then get a full refund of the price and service fees. Later than that, or after dispatch, the service and delivery fees are deducted, and items can still go back under the return policy with a service fee. IKEA may cancel out-of-stock items itself and refund them. Uncollected Click & Collect orders may be cancelled 2 days after the agreed collection date.

How to return a product

Unused products in their original packaging can be returned or exchanged within 365 calendar days of delivery, with the receipt, all parts, manuals and price tags. Mattresses are excluded. Online orders are returned at IKEA stores, and getting the item there, and its safety on the way, is your responsibility.

1. Check the product is unused and complete, with original packaging, parts, manuals and price tags.
2. Find your receipt.
3. Contact customer service on 80001120 and follow their instructions.
4. Take the product to an IKEA store at your own cost.
5. For missing or faulty parts instead, bring the receipt and the assembly-guide page showing the part to a store, or call 80001120.

Refunds and damaged items

Refunds go to the card or account you paid with, and Benefit card refunds go to your bank account. A refund is held until IKEA receives the items or you show proof of return. Delivery fees are not refunded once an order has been dispatched. If IKEA cannot accept an order, the refund can take up to 45 working days from processing. The FAQ does not state a standard refund time.

Report damage to the courier at once, or contact customer service within two calendar days of delivery, and keep the item unaltered for inspection. Refunds for damaged items exclude delivery, unless every item in the order arrived damaged.

Payment and assembly

Online, pay with a Benefit card, Apple Pay, or a Visa, Mastercard or American Express card. Cash on delivery is not available online, and IKEA gift cards and return vouchers cannot be used on the Bahrain website. Assembly is charged at a tenth of what the furniture costs, never less than BHD 15; book it at checkout or at the showroom sales counters or Delivery/Assembly counter in store. Assembly fees are refunded if the product is cancelled.