Foot Locker Saudi Arabia: delivery, returns and customer service
Reviewed by Huda SalehUpdated
In short
This page covers the after-purchase side of Foot Locker's Saudi online store, which is run by Alshaya: contact hours, delivery and Click & Collect times, returns and refunds. The two numbers to remember are the 14-day return window and the refund timeline, which can reach about 17 working days from pickup to your bank account.
| Free delivery from | SAR 399 |
|---|---|
| Standard delivery fee | Not published |
| Return window | 14 days |
| Free returns | Yes |
| Cash on delivery | Not published |
| Pay later | Not published |
From Foot Locker’s own pages for Saudi Arabia, read .
Customer service
Foot Locker Saudi Arabia answers calls on 8004414440. Phone hours are 09:00–22:00 from Saturday through Thursday and 13:00–22:00 on Fridays. WhatsApp and live chat are offered alongside the phone line. If you need help on a Friday morning, message first and expect a reply after 1 PM.
Delivery and Click & Collect
Home delivery takes 2 to 5 days and is free once the order passes SAR 399. The delivery page does not state what you pay below that amount, so check the charge at checkout before confirming.
Store pick-up (Click & Collect) needs a basket of at least SAR 50, and the parcel reaches the branch in 3–7 days. That is slower than home delivery, so it makes sense for small orders rather than urgent ones. A store pick-up order must also go back over the counter rather than by courier.
Tracking, changes and cancellation
The Saudi delivery and returns information we hold does not describe how to track an order, change it or cancel it before dispatch. For any of these, contact customer service by phone, WhatsApp or live chat as soon as possible with your order number.
Returning an order
An online purchase can be sent back within 14 days, either through a free pick-up from your home or at a store. Some orders can only go back through a store: cash-on-delivery orders, Click & Collect orders, and items bought under more than one promotion at the same time.
- Sign in to your Foot Locker Saudi account and open Orders.
- Pick the Return Items Online option, then tick the products going back.
- Wait for the courier, who collects within 2 to 4 working days.
- If the order was paid in cash, collected in store or bought under multiple promotions, take it to a Foot Locker store instead.
Refunds
Once collected, the item goes through a quality check lasting a maximum of 3 working days. After that, allow your bank as many as 14 further working days to post the credit. Adding the 2 to 4 working days before pick-up, a return started today can take around three to four weeks to reach your account, so keep your order number until it does.
Payment methods
Card payments by Visa or Mastercard and Apple Pay are accepted, and instalment (pay-later) plans are mentioned without a named provider in our records. Paying cash at the door is absent from the Saudi payment list. Should a cash option show at checkout anyway, note that such orders come back through a branch only. For discount codes, see the Foot Locker Saudi coupon page.
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Frequently asked questions
Can I return a Click & Collect order by courier?
No. In Saudi Arabia, Click & Collect orders and cash-on-delivery orders have to be returned at a Foot Locker store, not through the online home pick-up. The 14-day window still applies, so plan a store visit within two weeks of receiving the order.
Why can I not return my items online?
The most likely reason is the way you bought or paid. Items bought under multiple promotions, orders paid cash on delivery and Click & Collect orders are excluded from online returns in Saudi Arabia and must go back in store. If none of these applies, contact customer service on 8004414440, WhatsApp or live chat.
How long does the courier take to collect a return?
Pick-up happens within 2 to 4 working days of requesting the return from your account. Count that time as part of the process: Foot Locker only begins its check of up to 3 working days once the item has been collected, and the bank step follows after that.
Is Click & Collect faster than home delivery?
No. Branch pick-up needs 3–7 days, against 2–5 days for a courier to your door. Its advantage is the low entry point of SAR 50, which suits a single low-priced item. For anything urgent, or an order above SAR 399 where delivery is free, home delivery is the quicker option.
When is Foot Locker Saudi customer service open on Fridays?
Friday calls are taken between 13:00 and 22:00 only. On the other six days the line is staffed 09:00–22:00. WhatsApp and live chat are also listed, which lets you send your question in the morning and have it in the queue when the team starts.
Is the refund delay caused by Foot Locker or my bank?
Usually both steps add up. The store inspection lasts a maximum of 3 working days after pick-up, and the bank leg can add as many as 14 working days. If more than 17 working days have passed since collection, send your order number to the support team and ask them to confirm the refund was issued.
Sources
- footlocker.com.sa/en/delivery-information
- footlocker.com.sa/en/returns-refunds
- footlocker.com.sa/en/fragments/delivery-information/delivery-info-payment-options
Foot Locker in other Gulf countries
Foot Locker UAE: delivery and returnsFoot Locker Kuwait: delivery and returnsFoot Locker Qatar: delivery and returnsFoot Locker Bahrain: delivery and returns