Foot Locker Kuwait: delivery, returns and customer service
Reviewed by Huda SalehUpdated
In short
This guide explains how footlocker.com.kw handles orders after checkout: phone and chat hours, delivery speeds, returns, and how a cash order is refunded. Two figures stand out for Kuwait: an order placed before 14:00 can arrive the same day for KWD 3, and you have 14 days to send items back.
| Free delivery from | KWD 35 |
|---|---|
| Standard delivery fee | KWD 3 |
| Return window | 14 days |
| Free returns | Yes |
| Cash on delivery | Yes |
| Pay later | Not published |
From Foot Locker’s own pages for Kuwait, read .
Customer service
Foot Locker Kuwait's phone number is 182-12-12. Agents are available 09:00–22:00 from Saturday through Thursday, and 13:00–22:00 on Fridays. You can also write via WhatsApp or the live chat on the site, which is useful outside phone hours.
Delivery options
Standard shipping is KWD 3 and usually reaches you in 1–2 days; a basket worth over KWD 35 ships at no charge. Ordering before 14:00 unlocks same-day delivery at that same KWD 3 price, so on a small order there is no extra cost for speed.
Example: a KWD 28 pair of trainers ordered at 11:00 on a Monday can arrive that evening for KWD 3, the same as waiting one or two days. An order placed at 15:00 misses the same-day cut-off and moves to the standard timeline.
Tracking and cancelling
The Kuwaiti delivery and returns information in our records does not describe how to track, amend or cancel an order. Because same-day orders can be on the road within hours, call 182-12-12 or message on WhatsApp straight away if something needs to change.
Returns
Items can go back within 14 days, either collected from your home after an online request or handed in at a store. Underwear and swimwear are excluded. The route you choose matters most for cash orders, because it decides the form your refund takes.
- Confirm the item is not underwear or swimwear and that fewer than 14 days have passed.
- In your footlocker.com.kw account, open the order to book the home pick-up, or carry the item to a Kuwaiti branch.
- If you paid cash and want money rather than credits, choose the store.
- Keep the order number until the refund has been completed.
How refunds are paid
A cash-on-delivery order is refunded at a store, or, if you return it online, as Aura credits rather than money. Whatever route you take, the cash-on-delivery surcharge is kept. The refund timeline for card, KNET and Apple Pay payments is not stated in the Kuwaiti information we hold.
Payment methods and limits
You can pay with Visa, Mastercard, KNET or Apple Pay, or in cash on delivery for orders worth no more than KWD 300. Tabby and Tamara are not offered. The cash surcharge amount is not stated in our records, but it is not returned if you send the order back. Codes for Kuwait are collected on the Foot Locker Kuwait coupon page.
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Frequently asked questions
What are Aura credits, and why would I get them?
Aura credits are how Foot Locker Kuwait refunds a cash-on-delivery order that is returned online. Instead of money, the value of the items comes back as credits. For money back instead, hand the items in over the counter at a Kuwaiti branch. Either way, the cash-on-delivery surcharge itself is not refunded.
What time must I order for same-day delivery?
Before 14:00. Orders placed by then can arrive the same day for KWD 3, which is the same fee as standard 1–2 day delivery. Orders placed later fall into the standard timeline. Above KWD 35 the standard service is free, so check whether same-day still carries its fee at checkout.
Is there a maximum for cash on delivery?
Yes, KWD 300 per order. For anything above that, pay by KNET, Visa, Mastercard or Apple Pay. Card payment also keeps refunds simpler, because a cash order returned online is refunded in Aura credits, not money, and the cash surcharge is not refunded.
Which items cannot be returned in Kuwait?
Underwear and swimwear are listed as non-returnable. Other products have a 14-day return window, by home pick-up or at a store. If you are unsure about a size in those categories, check the size guide carefully or try the item in a branch before buying online.
Are instalment plans such as Tabby or Tamara available in Kuwait?
No. Neither instalment service is offered in Kuwait. The accepted methods are Visa, Mastercard, KNET, Apple Pay and cash on delivery up to KWD 300. For a large basket, note that cash is capped while card and KNET payments are not limited in our records.
When can I reach Foot Locker Kuwait by phone?
Call 182-12-12 between 09:00 and 22:00 from Saturday through Thursday, or between 13:00 and 22:00 on Friday. WhatsApp and live chat are available as well, so you can send your order number and question in writing at any time and pick up the conversation when agents are online.
Sources
- footlocker.com.kw/en/delivery-information
- footlocker.com.kw/en/returns-refunds
- footlocker.com.kw/en/fragments/delivery-information/delivery-info-payment-options
Foot Locker in other Gulf countries
Foot Locker UAE: delivery and returnsFoot Locker KSA: delivery and returnsFoot Locker Qatar: delivery and returnsFoot Locker Bahrain: delivery and returns