Farfetch Qatar: delivery, returns and customer service

Customer service

There is no Qatar phone number on Farfetch's help pages. Its returns page lists three numbers for cancellations, with UAE (00971454163660), Kuwait (0096522279504) and UK (00442039848044) dialling codes, and the Contact us page on the Qatar storefront is the general route to global customer service. No hours, email address or chat are stated, so put your order reference in the first line of any message.

Delivery to Qatar

Every item is dispatched by the brand or boutique that holds it, which has 2 business days to prepare it. Depending on where it starts, the parcel is carried by DHL, UPS, FedEx, TNT or DPD. Express is available to most destinations, and the exact choices and cost for Qatar appear at checkout; no Qatar-specific transit time is given beyond Farfetch's general 2 to 7 business days from dispatch.

Use a street or building address in Qatar, since PO Box addresses are refused. Some parcels require a signature, and deliveries can come on any day. If no one answers, the courier may try again or move the parcel to a collection point; if it is never collected, it goes back to origin. Items from several boutiques arrive as separate parcels.

Tracking and changes

An order confirmation email comes first, followed by a shipping email with the tracking number for each parcel. Orders & Returns in your account shows the same information, and guest buyers can look an order up with its details. Farfetch gives no way to edit an order after payment, so contact customer service quickly about a wrong address; if the label is not yet printed, cancelling and reordering is cleaner.

Cancelling

Go to Orders & Returns, select the items and a reason, and confirm; Farfetch emails a confirmation. If self-service is not offered for your order, ask customer service. Timing matters: before the order is prepared, the full payment including shipping comes back. Once the label is printed you receive a free return instead, and the full amount with shipping is refunded after the item is received and accepted. Made-to-order pieces have a strict 48-hour cancellation window.

Returning an order

Returns are free for 30 days from delivery, by collection or drop-off, sent from Qatar. Send shoes and accessories in the brand box and dust bag they came in, and keep beauty products unopened with seals intact. Lingerie and swimwear need their hygiene seals. Returns that do not meet the policy are not accepted.

1. Open Orders & Returns or the guest order details link and select Return Item(s).
2. Choose the items and reasons.
3. Pick collection (address, packages, date, time, then Book Collection) or drop-off at a partner boutique or courier point.
4. Pack in Farfetch packaging with brand boxes, dust bags or cases; one parcel per boutique.
5. Label the outside, add the return note if provided, and give the waybill document to the courier.
6. Keep the waybill number and have the label scanned. Reprint lost documents from Orders & Returns.

Refunds

Once your return reaches the boutique, allow up to 6 calendar days for processing and then as long as 14 more days before the credit shows with your card issuer or PayPal. The original delivery charge is kept on an ordinary return. If you take the Farfetch account option, the credit is valid for 5 years from acceptance, is used automatically on your next order, and cannot be withdrawn as cash or given to someone else.

Payment

The Qatar storefront prices in QAR. Farfetch's payment page lists Visa, Mastercard, Maestro, American Express, Discover, Diners and JCB, plus PayPal, Apple Pay and cryptocurrency. Tamara is listed for selected countries only, and cash on delivery is not offered, so confirm the options at the payment step. Cards and PayPal are charged when you order, and your bank may add a fee because the merchant is a UK company. Codes are on our Farfetch Qatar coupon page.