Farfetch Kuwait: delivery, returns and customer service

Customer service

Farfetch's returns page gives a Kuwait number, 0096522279504, for cancelling orders, alongside a UAE line (00971454163660) and a UK line (00442039848044). General questions go through the Contact us page, which connects to global customer service. Farfetch does not publish hours, a support email address or a chat service.

Have three things ready before calling: your full name, the delivery address in Kuwait and the order reference. If something arrives faulty, damaged or not as described, raise it with customer service first, since those cases are refunded in full and handled outside the normal return flow.

Delivery to Kuwait

Items ship directly from the brand or partner boutique that stocks them, after up to 2 business days of processing. Express is offered to most destinations, and the services and fees for a Kuwait address are shown at checkout. Farfetch's own estimate is 2 to 7 business days from dispatch, with no Kuwait-specific time. Kuwait is a duties-included destination, so there is nothing to pay the courier.

Delivery is by DHL, UPS, FedEx, TNT or DPD, on any day of the week. Some parcels need a signature; if you miss one, the courier may come back or leave it at a collection point, and it returns to the sender if it is not picked up. PO Box addresses are not accepted. Separate boutiques mean separate parcels, so a three-item order can arrive in three deliveries.

Tracking and changing an order

You will get an order confirmation by email and, once each parcel leaves, a second email with its tracking number. Signed-in customers can see every parcel in Orders & Returns; guests use the guest order lookup.

Farfetch publishes no procedure for changing a delivery address or an item after you pay. Contact customer service at once if you spot a mistake, before the shipping label is printed, or cancel and reorder while that is still possible.

Cancelling

In Orders & Returns, pick the items, choose a reason and confirm; a confirmation email follows. You can also cancel by phone on 0096522279504. Before the shipment is prepared, usually meaning before the label is printed, the refund covers everything including shipping. After that, Farfetch arranges a free return and refunds the full amount, shipping included, when the item is received and accepted. Made-to-order and customised items can be cancelled only in the first 48 hours.

Returning from Kuwait

The return period is 30 days from delivery and the service is free, by collection or drop-off, as long as the parcel leaves from Kuwait. A return sent from another country is at your own cost and risk unless the item was wrong or faulty. Pieces must be unworn and unused with tags on and packaging complete; shoes go back in their box and dust bag inside a protective box, with clean soles.

1. Open Orders & Returns, or the guest order details link, and choose Return Item(s) on the order.
2. Select the items and give a reason for each.
3. Book a free collection (address, number of packages, date and time, then Book Collection) or choose a drop-off point.
4. Repack in the Farfetch packaging with brand boxes and dust bags, keeping each boutique's items in a separate parcel with its own label.
5. Fix the return label to the outside, enclose the return note if supplied, and hand over the waybill document.
6. Note the waybill number and ask the courier to scan the label.

Refunds

After the boutique receives your parcel, processing can take up to 6 calendar days, and the money then takes up to 14 days to reach your original payment method. Delivery costs are not refunded on a standard return. Because the order was charged in USD, the amount that lands on a KWD card can differ slightly from what left it; Farfetch does not address this, so ask your bank how it converts refunds.

A refund to your Farfetch account is another option: valid for 5 years from acceptance, applied automatically next time, not transferable and not exchangeable for cash.

Payment

Prices for Kuwait are shown in US dollars, and Farfetch charges in USD where the local currency is unavailable. The payment page lists Visa, Mastercard, Maestro, American Express, Discover, Diners and JCB cards, PayPal, Apple Pay and cryptocurrency. Tamara appears on that page for selected countries only, and KNET is not listed, so check the payment step with your Kuwait address. Cash on delivery is not offered.

Since Farfetch is UK-based, a Kuwaiti bank may charge for a non-UK card paying in dollars; confirm the fee before a big purchase. Cards and PayPal are charged when you order. Current codes are on our Farfetch Kuwait coupon page.