Ajmal UAE: delivery, returns and customer service
Reviewed by Huda SalehUpdated
In short
This page covers what happens after you order from Ajmal's UAE online store: how to reach customer service, delivery rules, tracking, cancelling, returns, refunds and payment. The numbers most people need are the AED 200 free-delivery line (AED 15 below it) and the 7-day window for reporting a defective or wrong item.
| Free delivery from | AED 200 |
|---|---|
| Standard delivery fee | AED 15 |
| Return window | 7 days |
| Free returns | Not published |
| Cash on delivery | Yes |
| Pay later | Not published |
From Ajmal’s own pages for UAE, read .
Customer service
Ajmal UAE lists a toll-free number, 800 25625, and the email address support@ajmalperfume.com. Its FAQ also says you can reach support by WhatsApp and chat, for example to reschedule a missed delivery or report a wrong or damaged item, but it does not print a WhatsApp number. Opening hours are not stated.
If you do not receive the order acknowledgement email within 24 hours of ordering, contact customer service with your order details.
Delivery options, times and fees
There is one delivery service. Baskets under AED 200 pay AED 15; above AED 200 delivery is free. The shipping page quotes 2 to 3 working days, while the FAQ describes standard delivery as 2 to 5 working days under normal conditions. Times count from the day the order ships, not the day you place it.
Working days for delivery are Monday to Friday, excluding UAE public holidays. Orders placed after the daily cut-off, at the weekend or on a public holiday are processed on the next working day; the cut-off time itself is not published. You cannot pick a delivery date or time slot.
Both fee levels cover parcels of up to 5 kg, and each extra kilogram costs AED 2, so a 7 kg order of gift sets adds AED 4. Ajmal ships only within the UAE, from inside the UAE, and refuses PO boxes and freight-forwarding addresses.
Order confirmation and tracking
Two emails matter. The first, sent within 24 hours, only acknowledges the order; it does not mean Ajmal has accepted it. The order is accepted when the shipping confirmation email arrives, and that email carries a tracking number you can enter on the Shipa website to follow the parcel.
If a delivery attempt fails, the delivery partner contacts you before trying again so you can fit the next attempt around your day. You can also message support by WhatsApp, email or chat to reschedule.
Cancelling or changing an order
Once an order has shipped it can no longer be cancelled or changed. Ajmal does not explain how to cancel before dispatch, so if you need to stop an order, call 800 25625 or email support as soon as possible, before the shipping confirmation arrives.
Returns
Perfumes, hair mists, powders and body lotions can be returned only for a manufacturing defect or a wrong or mismatched product, and the request must be made within 7 days of delivery. The FAQ adds deodorants to that list, while the shipping page names deodorants with agarwood and perfume oils as non-returnable, so ask support before relying on a deodorant return. Agarwood and perfume oils are excluded altogether.
Sale items qualify for free returns within 7 days of receipt if the conditions are met, but online exclusives and special offers do not. Items must be unused and complete, with all tags, sampling pieces and booklets. Returns go through Ajmal's collection service from within the UAE; Ajmal shops do not accept online orders back.
- Within 7 days of delivery, contact support on 800 25625, by email or by WhatsApp, with your order number and the problem.
- Keep the item unused with its tags, sampling pieces and booklets.
- Hand it to Ajmal's collection service; items sent any other way are at your own risk.
- Wait for the refund once the return is received and checked.
Refunds
Refunds go back through the bank of the original payment method once the return arrives. Ajmal estimates 7 to 10 working days for returns, and its FAQ says card refunds can take 7 to 14 working days to show. Items bought in a foreign currency are refunded in that currency, so exchange-rate moves can make the amount slightly higher or lower.
Only online payments are refunded. Cash-on-delivery orders are not, although a replacement is possible in some cases. Delivery charges are never refunded.
Payment and accounts
Checkout offers three methods: a credit or debit card, Apple Pay, or cash on delivery, which is collected in dirhams only. Orders are charged in the currency of the delivery country. You can check out as a guest; an account adds order history, a wishlist and saved addresses, and a forgotten password is handled by logging in with a one-time code sent to your email or mobile. Current codes are on our Ajmal UAE coupon page.
Saving at Ajmal in the UAE
The strongest offer right now: Free delivery over AED 200. All Ajmal codes in the UAE
Frequently asked questions
How do I track my Ajmal UAE order?
Use the tracking number in the shipping confirmation email on the Shipa website. That email is sent when the order ships and is also Ajmal's confirmation that it has accepted the order. The earlier acknowledgement email has no tracking number, because the order has not been dispatched at that stage.
I only got an acknowledgement email. Is my Ajmal order confirmed?
Not yet. The acknowledgement, sent within 24 hours, just tells you Ajmal received the order. Acceptance comes with the shipping confirmation email. If the acknowledgement itself has not arrived within 24 hours, contact customer service on 800 25625 or support@ajmalperfume.com with your order details.
What happens if I miss the Ajmal delivery?
After a first failed attempt, the delivery partner contacts you before the next one, so you can adjust the timing to when you are available. You can also contact Ajmal support by WhatsApp, email or chat to reschedule. You cannot book a specific date or time slot in advance.
Will an Ajmal shop in the UAE take back an online order?
No. Ajmal does not accept returns or exchanges of online orders at its retail stores in the country of delivery. Returns go through Ajmal's collection service after you contact support, and Ajmal is not liable for items sent back any other way.
How long does an Ajmal refund take to reach my card?
Allow 7 to 10 working days from when Ajmal receives the return, and up to 14 working days for the amount to show on your card, as the FAQ puts it. The refund goes to the original payment method. Delivery fees are not included, and cash-on-delivery orders are not refunded.
What should I do if Ajmal declines my card?
Check the card number, security code, expiry date and card type first. If they are correct and the payment still fails, contact your bank or card provider, or Ajmal support. Apple Pay and cash on delivery are the alternatives at checkout, with cash on delivery paid in dirhams only.
Sources
Ajmal in other Gulf countries
Ajmal KSA: delivery and returnsAjmal Kuwait: delivery and returnsAjmal Qatar: delivery and returnsAjmal Bahrain: delivery and returnsAjmal Oman: delivery and returns