Golden Scent UAE: delivery, returns and customer service
Reviewed by Huda SalehUpdated
In short
This page covers delivery, order changes, returns and refunds at Golden Scent UAE, from the official FAQ. Allow between five and eight working days, and expect a delivery charge on every order. Codes are on our Golden Scent UAE coupon page.
| Free delivery from | Not published |
|---|---|
| Standard delivery fee | Not published |
| Return window | Not published |
| Free returns | Not published |
| Cash on delivery | Yes, fee AED 40 |
| Pay later | Not published |
From Golden Scent’s own pages for UAE, read .
Customer care
The UAE customer care number is +97148757600, and the email for all countries is care@goldenscent.com. A Contact Us form is linked from the FAQ. Opening hours, WhatsApp and live chat are not mentioned.
Delivery fees and times
Every UAE order pays delivery; there is no minimum that makes it free. The delivery FAQ gives AED 40 in one section and AED 30 in another, so the amount at checkout is the one that counts. Orders arrive 5 to 8 working days after they are placed.
A service fee applies to orders under the equivalent of SAR 180; the FAQ does not give the amount in dirhams. Remote addresses beyond the main cities may need to pick up from the closest courier branch. RedBox lockers and FODEL points are Saudi-only and are not offered in the UAE.
Tracking and changing an order
You receive a tracking number by email when the order ships. Golden Scent aims to pass orders to the courier within one business day and treats courier delays as its own responsibility; for the UAE, contact customer care if delivery takes more than 7 days.
For a new address, email care@goldenscent.com with the correct details, or confirm a change when the courier calls before delivery. Changing the address after ordering can delay shipment.
Cancelling an order
Cancel before the order ships, which is usually within one business day; after that it cannot be cancelled. Getting in touch early is the only reliable way to stop an order. Cancelling after dispatch, or not responding to Aramex, may also lose you the option of cash on delivery.
Returning an item
Golden Scent takes back items that are defective, different from what you ordered or damaged in shipping, with a 24-hour notice period. A fragrance you doubt can be sent for a quality check. Gift sets, makeup and personal care items are excluded.
Send the item unused, labels intact, in undamaged original packaging and inside the Golden Scent box. An exchange for a different product is shipped at Golden Scent's cost.
- Report the problem within 24 hours on +97148757600 or at care@goldenscent.com.
- Arrange the return and the collection with customer care.
- Pack the unused item in the Golden Scent box with labels intact.
- Give it to Aramex, which usually collects within 2 working days.
Refunds
You can have the money put back on what you paid with, take a voucher, or exchange free of charge. Card payments return to the same card. If you paid cash, you supply bank details and the transfer can take 10 to 14 working days. Refund coupons are emailed after pickup.
Neither the delivery charge nor the AED 40 paid for cash handling comes back, so on a cash order of a single item, the amount you get back is noticeably less than you paid at the door.
Ways to pay
Cards must be 3D-Secure and issued in a GCC country or the USA, and card orders carry no extra fee. Apple Pay is available, and cash on delivery costs AED 40, which you avoid by paying by card or Apple Pay.
If you shop while signed in, 5% of each delivered order is added to your wallet 3 days after delivery, and that balance lapses after 6 months.
Saving at Golden Scent in the UAE
The strongest offer right now: DTG, AED 30 off (listed as 10% on non-discounted items). All Golden Scent codes in the UAE
Frequently asked questions
Is the Golden Scent UAE delivery fee AED 30 or AED 40?
The delivery FAQ gives both: AED 40 in its delivery section and AED 30 in its cash on delivery section. Either way, every UAE order pays delivery and there is no free threshold. Check the delivery line at checkout, which shows what you will actually be charged.
When should I chase a late UAE delivery?
After 7 days. The FAQ asks customers outside Saudi Arabia to contact customer care if delivery takes longer than that. Call +97148757600 or write to care@goldenscent.com quoting the order number and the tracking number from your shipping email.
How do I change my delivery address with Golden Scent UAE?
Email care@goldenscent.com with the correct address as soon as possible. The courier may also call before delivery to confirm or change it. A change made after ordering can delay the shipment, so double-check the address at checkout.
Can I cancel a Golden Scent UAE order?
Yes, before it ships, which usually happens within one business day. Contact customer care straight away. Once the order has shipped it cannot be cancelled, and cancelling after dispatch or ignoring Aramex can lead to cash on delivery being blocked on your account.
Which Golden Scent products cannot be returned?
Gift sets, makeup and personal care items. Perfumes and other items can come back if they are defective, wrong or damaged in shipping, reported within 24 hours, unused and in the original packaging. A fragrance you are unhappy with can be sent for a quality check.
When does wallet cashback appear after a UAE order?
Three days after the order is delivered, at 5% of the order, for customers who were signed in when they bought. The balance expires after 6 months, so plan to use it on a later order within that time.
Sources
- faq.goldenscent.com/en/faqs/delivery.html
- faq.goldenscent.com/en/faqs/return-policy.html
- faq.goldenscent.com/en/faqs/payment-methods.html
Golden Scent in other Gulf countries
Golden Scent KSA: delivery and returnsGolden Scent Kuwait: delivery and returnsGolden Scent Oman: delivery and returns