Golden Scent Oman: delivery, returns and customer service

Customer care

Neither the English nor the Arabic FAQ lists a phone number for Oman. Use care@goldenscent.com, which serves all countries, or the Contact Us form linked from the FAQ. No hours or chat channel are given.

Delivery fees and times

Each order to Oman is charged OMR 10 for delivery, however large the basket. Parcels arrive within 5 to 8 working days of the order. A service fee also applies below the equivalent of SAR 180, though the FAQ does not give it in rials.

Since the charge applies order by order, splitting a purchase in two doubles delivery to OMR 20, while one combined order pays OMR 10. Addresses that are hard to reach beyond the main towns may have to collect from the closest courier branch.

Tracking and changing an order

The tracking number comes by email after dispatch, and orders normally reach the courier within one business day. Contact customer care if an Oman delivery runs past 7 days.

Address corrections go to care@goldenscent.com, or can be confirmed when the courier calls ahead. Expect a delay if you change the address after ordering.

Cancelling an order

Cancellation is usually possible only before shipping, which generally happens within one business day. Email customer care at once if you change your mind; after dispatch, the order cannot be cancelled.

Returning an item

Returns cover faulty items, wrong items and items damaged in transit, reported within the 24-hour notice period through care@goldenscent.com. A perfume that seems weak or short-lived can be sent for a quality check. Gift sets, makeup and personal care items are excluded.

Send the item unused, labels intact, in undamaged original packaging and inside the Golden Scent box.

1. Email care@goldenscent.com within 24 hours of delivery, with photos and the order number.
2. Wait for customer care to confirm the return and the collection.
3. Pack the unused item in the Golden Scent box with its labels intact.
4. Hand it to Aramex when it comes, usually within 2 working days.

Refunds

A refund goes back to the card you paid with, or you can take a voucher of the same value or a free exchange. The OMR 10 paid for delivery stays with the store, which matters on a small order: on an OMR 15 item, two-fifths of what you paid is delivery that stays with the store.

Paying

Oman orders are prepaid; cash payment to the courier is not offered. The Oman pages we read do not list the accepted online methods; check them at checkout. Wallet cashback is not offered on the Oman store.