Golden Scent Kuwait: delivery, returns and customer service
Reviewed by Huda SalehUpdated
In short
Practical details for Golden Scent orders to Kuwait: contact numbers, delivery, cancelling, returns and refunds, taken from the official FAQ. Each order pays KWD 3 for delivery and arrives in 5 to 8 working days, and you pay online when you order. Codes are on our Golden Scent Kuwait coupon page.
| Free delivery from | Not published |
|---|---|
| Standard delivery fee | KWD 3 |
| Return window | Not published |
| Free returns | Not published |
| Cash on delivery | No |
| Pay later | Not published |
From Golden Scent’s own pages for Kuwait, read .
Customer care
The Arabic delivery FAQ lists +96522069084 as the Kuwait number, and care@goldenscent.com covers every country. The English pages show a different Kuwait number that starts with +966, Saudi Arabia's country code, so if one line does not connect, try the other or use email.
No hours, WhatsApp or chat channel are given. A Contact Us form is linked from the FAQ.
Delivery fees and times
Kuwait delivery is KWD 3 per order whatever the basket value, and there is no minimum for free shipping. Orders arrive within 5 to 8 working days of being placed. A service fee applies to orders under the equivalent of SAR 180; its amount in dinars is not stated.
If your address is hard to reach and outside the main cities, the courier may hold the parcel at its closest branch for you to pick up. RedBox lockers and FODEL points are Saudi-only.
Tracking and changing an order
Once the order ships, a tracking number arrives by email. Orders are usually handed to the courier within one business day. If a Kuwait delivery takes more than 7 days, contact customer care by email or phone.
To correct an address, send the right one to care@goldenscent.com, or confirm it when the courier rings before delivery. A change after purchase may delay the parcel.
Cancelling an order
An order can usually be cancelled until it ships, which tends to happen within one business day, so write to customer care straight away. After shipping, cancellation is no longer possible, and the KWD 3 already paid for delivery is not something the refund rules give back.
Returning an item
Golden Scent accepts returns for defective items, items different from your order and items damaged in shipping, with a 24-hour notice period. A fragrance whose scent or longevity worries you can be sent for a quality check. Gift sets, makeup and personal care items are excluded.
The item must be unused, with labels intact, in undamaged original packaging, and sent back inside the Golden Scent box.
- Within 24 hours of delivery, email care@goldenscent.com or call +96522069084 with photos and your order number.
- Agree the return and its collection with customer care.
- Pack the unused item, labels intact, in the Golden Scent box.
- Hand it to Aramex, which usually collects within 2 working days.
Refunds
Card payments are refunded to the same card. Instead of money back you can take a voucher of the same value or a free exchange, and an exchange for a different product is shipped at Golden Scent's cost. The KWD 3 delivery fee is not refunded with the product value.
Paying
Kuwait orders are prepaid; paying the courier in cash is not offered. The Kuwait pages we read do not list which online methods are accepted, and they do not confirm KNET; the options appear at checkout. Wallet cashback is not part of the Kuwait store.
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Frequently asked questions
Which phone number should I call for Golden Scent in Kuwait?
The Arabic delivery FAQ gives +96522069084. The English pages show a different number starting with +966, the Saudi code, so the Kuwait-prefixed line is the natural first try. If neither connects, write to care@goldenscent.com and quote the order number.
What should I do if my Kuwait order has not arrived after a week?
Contact customer care once delivery passes 7 days, as the FAQ advises for countries outside Saudi Arabia. Have the tracking number from your shipping email ready. Golden Scent says courier delays are its responsibility, so it should follow up with the courier for you.
Can I change my Golden Scent delivery address after ordering in Kuwait?
Yes, by emailing care@goldenscent.com with the correct address, or by confirming the change when the courier calls before delivery. Expect a possible delay, since changing the address after purchase can hold up the shipment. Send the full address in one message to avoid back-and-forth.
Is the KWD 3 delivery fee refunded when I return an item?
No. Delivery fees are not refunded with the product value, so a return of a faulty or wrong item gets back the item price only. If you choose an exchange for a different product instead, Golden Scent covers the return and shipping costs of that exchange.
Can I cancel a Golden Scent Kuwait order?
Usually yes, as long as it has not shipped. Orders are normally dispatched within one business day, so contact customer care by email or phone right away. Once the parcel has left, the order cannot be cancelled.
What happens if I live far from the main cities in Kuwait?
Your parcel may be sent to the nearest courier office for you to pick up in person, rather than to your door. Keep your phone reachable after the tracking email arrives so the courier can tell you where to collect it.
Sources
- faq.goldenscent.com/en/faqs/delivery.html
- faq.goldenscent.com/ar/faqs/delivery.html
- faq.goldenscent.com/en/faqs/return-policy.html
Golden Scent in other Gulf countries
Golden Scent UAE: delivery and returnsGolden Scent KSA: delivery and returnsGolden Scent Oman: delivery and returns