Bath & Body Works Saudi Arabia: delivery, returns and customer service
Reviewed by Huda SalehUpdated
In short
This page collects the practical side of ordering from Bath & Body Works in Saudi Arabia: who runs the shop, how long delivery takes, what cash payment costs and what is not published. The two figures that matter most are the 10 to 14 days the delivery page quotes for standard delivery and the SAR 4,000 cap on cash orders.
| Free delivery from | SAR 149 |
|---|---|
| Standard delivery fee | SAR 35 |
| Return window | Not published |
| Free returns | Not published |
| Cash on delivery | Yes, fee SAR 20 |
| Pay later | Not published |
From Bath & Body Works’s own pages for Saudi Arabia, read (partly from search snippets of those pages).
Who runs the store and how to reach it
Bath & Body Works shops and websites in the Gulf are operated by M.H. Alshaya of Kuwait, which also publishes the brand's shopping app, Bath & Body Works Arabia. A customer service phone number, email address, chat channel or opening hours for Saudi customers are not published in the records we hold, and the official pages could not be loaded when we checked on 26 October, so look for the contact link on the Saudi website or in the app.
Delivery across the Kingdom
The Saudi site delivers across the country. Standard delivery costs SAR 35, and it is free once the order is above SAR 149. The delivery page gives 10 to 14 days for standard delivery, which is long for a gift, so order well ahead of an occasion.
Two faster or cheaper options that exist elsewhere are switched off in Saudi Arabia for now: the delivery page says same-day delivery in Riyadh and Click & Collect are currently unavailable. Alshaya's app advertises both home delivery and branch pickup in general, but on Saudi orders expect home delivery only until the delivery page says otherwise.
Tracking and cancelling
Bath & Body Works does not publish a tracking procedure, an order-change window or a cancellation rule for Saudi Arabia in the records we hold. Given the 10 to 14 day delivery estimate, contact the store promptly if you need to change or stop an order.
Returns and refunds
A return window, return procedure and refund timing for Saudi orders are not published in the records we hold. One money rule is fixed: if you chose to pay cash, the extra SAR 20 charged for that is never given back, even when the rest of the order is.
Paying for an order
Cash on delivery is accepted in Saudi Arabia for a SAR 20 surcharge, on orders of up to SAR 4,000. For example, a SAR 120 basket paid in cash costs SAR 120 plus SAR 35 delivery plus SAR 20, or SAR 175 in total; pushing the same basket above SAR 149 and paying by card brings the extra charges to zero.
Our records confirm neither Tabby nor Tamara for Saudi orders, nor Apple Pay, so look at the checkout screen first. Codes and promotions are covered on the Bath & Body Works coupon page.
Saving at Bath & Body Works in Saudi Arabia
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Frequently asked questions
How long does Bath & Body Works take to deliver in Saudi Arabia?
The Saudi delivery page states 10 to 14 days for standard delivery. Riyadh's same-day service is switched off for now, which leaves no quicker paid route. If you are buying for a birthday or Eid, place the order at least two weeks before you need it.
Is there a limit on cash on delivery orders in Saudi Arabia?
Yes. Paying cash at the door is allowed until the order reaches SAR 4,000, and the SAR 20 it adds stays with the store. A larger order has to be paid another way. Paying online on a smaller order also saves the SAR 20.
Is the SAR 20 cash fee refunded if I return my order?
No. The store describes the SAR 20 cash-on-delivery surcharge as non-refundable. Even if the rest of the order is refunded, that amount stays with the store. Other parts of the Saudi return and refund policy, such as the window and timing, are not published in our records.
Can I collect my Bath & Body Works order from a store in Saudi Arabia?
Not at the moment. The Saudi delivery page lists Click & Collect as unavailable, although Alshaya's app advertises branch pickup elsewhere. Plan on home delivery, which is free above SAR 149, and allow for the 10 to 14 days the page quotes for standard orders.
Who operates Bath & Body Works in Saudi Arabia?
M.H. Alshaya, the Kuwait-based retailer that runs the brand's Gulf shops and websites. Its Bath & Body Works Arabia app ships to Saudi Arabia as well as the UAE, Kuwait, Bahrain and Qatar, so the app and the Saudi website are run by the same company.
How do I contact Bath & Body Works customer service in Saudi Arabia?
A phone number, email or chat channel for Saudi customers is not published in the records we hold, and the official pages did not load when we checked. Use the contact link on the Saudi website or in Alshaya's app, and keep your order number to hand.
Sources
Bath & Body Works in other Gulf countries
Bath & Body Works UAE: delivery and returnsBath & Body Works Kuwait: delivery and returnsBath & Body Works Qatar: delivery and returnsBath & Body Works Bahrain: delivery and returns