Almatar UAE: delivery, returns and customer service
Reviewed by Omar KhatibUpdated
In short
This page is for UAE residents booking hotels, flights or car rental through Almatar: how to reach support, how changes and cancellations work, what a refund covers and how payment is handled. The key facts are that the charge is always taken in riyals (SAR), whatever card you use, and that airlines usually let you cancel up to 24 hours before departure, with fees.
| Free delivery from | Not published |
|---|---|
| Standard delivery fee | Not published |
| Return window | Not published |
| Free returns | Not published |
| Cash on delivery | Not published |
| Pay later | Tabby, Tamara |
From Almatar’s own pages for UAE, read .
Reaching Almatar from the UAE
There is no UAE phone number. Support for UAE customers runs through WhatsApp and social media, around the clock. The WhatsApp number on the contact page is the Saudi line +966 92 000 5511, so messaging it from a UAE mobile works like any other international chat and does not involve a call charge.
The social accounts all use the handle almatarapp, on X, Instagram and Facebook, with Snapchat, TikTok, LinkedIn and a YouTube channel also linked. The contact page names the operator as Almatar Alarabi Commercial Services, licence number 73100546, and shows no email address or office address.
Changes to flights and hotels
Almatar does not publish a change procedure for UAE bookings beyond its general rule that service fees apply to changes and are listed in the help centre. In practice, contact the WhatsApp team with your booking reference, the new dates and the travellers' names, and ask for the airline or hotel penalty, Almatar's own fee and any fare difference as separate figures. All of them will be in riyals.
Cancelling from the UAE
For flights, the airline's own timing matters most: most carriers allow a cancellation until 24 hours before departure, and fees apply. Inside that last day, the chance of getting money back drops sharply, so act early once plans change.
- Find the booking on almatar.com or in the app and select cancel.
- Wait for an agent to contact you on WhatsApp to complete the request.
- Confirm in the chat, and ask what the cancellation fee is and how much will be refunded in riyals.
- Save the chat, since it is the only written record of the cancellation.
Refunds and exchange rates
Because the original charge was in riyals, a refund is also calculated in riyals and then converted by your UAE bank. The dirham amount that reaches your card can therefore differ from what you paid if the bank's rate or its foreign-currency fee differs between the two transactions. Almatar does not publish refund timings for UAE customers, and a number of rates return nothing at all, so read the conditions attached to the rate before you pay.
Payment methods for UAE customers
Visa, Mastercard and Apple Pay are accepted from the UAE, with Tabby and Tamara as instalment options. A dirham card is fine to use, though the booking total is converted into riyals first, which is why it normally appears as a foreign transaction. Before a large booking, check your bank's fee for payments in riyals. Any current offers are on our Almatar coupon page.
Saving at Almatar in the UAE
The strongest offer right now: MAT30, 7% off hotels, 5% back on flights. All Almatar codes in the UAE
Frequently asked questions
Is there an Almatar phone number for the UAE?
No UAE number is listed. UAE customers are served 24/7 through WhatsApp and social media. The WhatsApp line shown on the contact page is +966 92 000 5511, and the social accounts are almatarapp on X, Instagram and Facebook. A chat also leaves a record, which helps if a cancellation or refund is disputed later.
Why does my UAE card statement show a foreign transaction?
Because Almatar takes payment in riyals. A dirham card is accepted, but the total is converted to SAR first, so your bank treats it as a foreign payment and may add a fee and apply its own exchange rate. The same conversion happens in reverse on any refund.
Who confirms my cancellation?
An Almatar agent, on WhatsApp. The process begins when you select cancel on your booking, online or in the app, and it is then finished in a WhatsApp chat. Until the agent has confirmed it there, treat the booking as still active, especially on a flight close to the 24-hour airline cut-off.
Can I get a refund on a flight within 24 hours of departure?
Usually not through the normal route. Almatar says airlines typically allow cancellation up to 24 hours before departure, with fees. Inside that window, the airline's fare rules decide, and many fares will return little or nothing. If your plans are uncertain, cancel before the 24-hour mark and confirm it on WhatsApp.
Do Almatar's own fees come on top of the airfare?
Yes. Almatar adds its own fees for cancellations and changes, separate from what the airline charges, and its help centre sets them out. When you compare Almatar with booking directly, look at the final price including service fees, and remember that a change later will add another fee on top of anything the airline charges.
Does Almatar have an office or email in the UAE?
No office or email address appears on the contact page we read. The listed company is Almatar Alarabi Commercial Services, with licence number 73100546. For UAE customers, the practical channels are WhatsApp and the almatarapp social accounts, both available 24/7.
Sources
Almatar in other Gulf countries
Almatar KSA: delivery and returnsAlmatar Kuwait: delivery and returnsAlmatar Qatar: delivery and returnsAlmatar Bahrain: delivery and returnsAlmatar Oman: delivery and returns