Splash Saudi Arabia: delivery, returns and customer service

Customer service

Saudi orders have their own help centre at helpsa.splashfashions.com, separate from the UAE, Kuwait and Bahrain ones. Its articles cover shipping, payments, refunds, cancellation, gift vouchers and Shukran, but the pages we opened give no phone number, email, chat hours or WhatsApp contact. Reach Splash through the contact options in that help centre and quote your order number.

Delivery fees and times

Two Saudi help articles carry the same title and disagree. One, last updated in February 2021, sets a SAR 10 charge for baskets under SAR 200 and nothing above it; the other says standard delivery has no charge at all. Both say the fee is displayed at checkout, so that line is the one to trust.

Parcels take 4 to 5 business days. The kingdom has no published express or same-day option.

Every order paid in cash carries an extra SAR 17, however large the basket. As a worked example, a SAR 180 order paid in cash would come to SAR 207 under the February 2021 page, with SAR 10 for delivery and SAR 17 for cash. Paid by card it would be SAR 190, and adding SAR 20 of items to reach SAR 200 would remove the delivery fee as well.

The Saudi help centre also has an article titled "How does Click & Collect work?". Its contents were not part of the pages we read, so the stores and any conditions are not covered here.

Tracking and cancellation

There is a Saudi help article called "How do I cancel my order?" and another on when orders arrive, but a cut-off time, the cancellation steps and a tracking method were not on the pages we read. If you want to stop an order, contact Splash through the help centre as soon as you decide, ideally before the parcel ships.

Returns

The Saudi returns policy allows 14 days from delivery for anything that is not furniture. The item goes back in its original packaging with the original invoice and every accessory, free gift and warranty card it came with. Splash does not swap sizes or colours; you return the piece and order again.

Excluded from returns: products showing wear or misuse, even under warranty; used, altered or assembled items unless faulty; intimate wear, swimwear, beachwear, jewellery and perfumes once opened; toiletries and cosmetics; opened nappies and maternity items; and bedding, towels and bathrobes out of their packs. Faulty products are taken back, and Splash may check the fault before it repairs or replaces the item.

1. Open the parcel and check the fit promptly; the 14 days are counted from the day it reaches you.
2. Set aside anything in an excluded group, such as opened swimwear or cosmetics.
3. Repack the item in its original box or bag.
4. Enclose the original invoice with any accessories, free gifts and warranty cards.
5. Request the return through the Saudi help centre and keep a record of the request.
6. If you still want the item in another size, order it separately.

Refunds

The Saudi help centre has an article on refunds for orders paid by credit or debit card, but its timing and steps were not on the pages we read. How long a refund takes, and whether the SAR 17 cash charge or the delivery fee comes back, is not stated there. Ask when you request the return.

Payment methods

You can pay with a Saudi or international card, PayPal, Tabby, a gift card, Shukran points or cash on delivery. mada is not named on its own, and Apple Pay and Tamara are not listed. The help centre also explains how to redeem a gift voucher and how existing Shukran members earn points on online orders.

Cash is the costly choice: SAR 17 per order, which outweighs the SAR 10 charged for delivering a small basket. For codes, see the Splash coupon page for Saudi Arabia.