Splash Bahrain: delivery, returns and customer service

Customer service

Bahrain's help centre is at helpbh.splashfashions.com. Its popular questions include Click & Collect, returns, card and cash refunds, cancellation, delivery, payment, gift vouchers and Shukran. The articles we read do not list a phone number, email address or opening hours, so contact Splash through the options that help centre provides, with your order number ready.

Delivery cost and time

Splash Bahrain adds BHD 1 for delivery to orders under BHD 20 and drops the charge from BHD 20, according to its delivery article. The charge is shown at checkout before payment.

A parcel takes 4 to 5 business days to arrive. Same-day and express delivery are not published for Bahrain.

Cash on delivery costs another BHD 1. A BHD 12 basket paid in cash comes to BHD 14 with delivery, while a BHD 20 basket paid by Benefit card has no extra charges at all.

The help centre lists an article on how Click & Collect works. Its contents were not among the pages we read.

Cancelling an order

The Bahrain help centre includes an article titled "How do I cancel my order?", but the steps, any deadline and order tracking were not described on the pages we read. Ask through the help centre as early as possible; once the parcel has been delivered, the 15-day return policy is the route to use.

Returning a product

Bahraini customers have 15 days from delivery to return non-furniture products. Each item goes back in its original packaging, with the original invoice, accessories, promotional gifts and warranty cards. Splash does not exchange: return the piece, then buy the colour or size you prefer.

Items that show wear or misuse, or that have been used, altered, assembled or installed, are refused unless defective. The same applies to opened lingerie, underwear, swimwear, beachwear, jewellery and perfume, to toiletries and cosmetics, to opened disposable and nursing items such as nappies and bottle warmers, and to bedding, towels and bathrobes that have left their packaging. Splash checks defective products and repairs or replaces them at its discretion.

1. Make sure no more than 15 days have passed since delivery.
2. Confirm the item is unused and outside the excluded categories.
3. Return it to its original packaging.
4. Include the original invoice, accessories, promotional gifts and warranty cards.
5. Arrange the return through the Bahrain help centre.
6. Place a new order for a different size or colour if needed.

Refunds

Bahrain's help centre has separate refund articles for card payments and for cash payments, but we did not read them, so the time a refund takes and how cash orders are paid back are not stated here. Whether the BHD 1 delivery or cash charge is returned is also not published.

Payment methods

In Bahrain, Splash accepts Visa and Mastercard credit and debit cards issued in Bahrain or abroad, Benefit debit cards, PayPal and gift cards, plus Shukran points and payment in cash at the door. Paying with Shukran needs a minimum balance of 200, and the checkout slider calculates the discount.

The Bahraini list leaves out Tabby, Tamara and Apple Pay. Benefit is the local option that avoids the BHD 1 cash fee. For current codes, see the Splash coupon page for Bahrain.