Nike Saudi Arabia: delivery, returns and customer service

Customer service

Nike Saudi Arabia gives one phone line for direct support, +966114339451, answered Saturday to Thursday from 8am to 5pm. No phone hours are listed for Friday, so at the weekend use the chat, which the site says runs around the clock all week for feedback, orders and product queries.

No customer-service email is published; privacy@gmg.com, the only address shown, is for communication preferences. A store locator lists Nike shops in the Kingdom. Keep your order number and the order phone number to hand before you get in touch.

Delivery and store pick-up

Standard doorstep delivery is the only home option and takes 2 to 5 working days. Nike has no expedited service at present, so an urgent order cannot be sped up for a fee. Members pay nothing for standard delivery. Non-members get it free once the order reaches SAR 299, measured after discounts and before delivery charges and taxes, and pay SAR 29 below that.

Every order shipped within Saudi Arabia needs a registered National Address, and Nike asks for it again for returns. If yours is missing or out of date, register or update it on the Saudi Post portal at address.gov.sa before you order, so neither the delivery nor a later return pickup fails.

Free in-store pick-up is available for eligible orders at participating Nike stores, which spares a non-member the fee on a basket under SAR 299. The pages do not name the stores, so look for the option at checkout.

Tracking and changing an order

The site has a Track Order link. Guests can check status under Help, then Order Status, using the order phone number and a one-time code; Members look under Profile, then Orders.

Nike's Saudi help pages do not explain how to change the delivery address or cancel an order after it is placed. If you need either, contact chat at once with your order number, since it is the channel open at all hours.

Returns and exchanges

Items must be sent back within 30 days of receiving the full order; later requests are not processed. You get a single return request per order, usable only once every item has been delivered, so wait for any second parcel before starting. Exchanges use the same request, and each item can be returned or exchanged once.

Send items back in their original packaging and condition with all tags, including any belts and designer packaging. Underwear (sports bras excepted), swimwear, socks and similar items cannot be returned, nor can non-returnable products in sealed packaging. Collection is by Nike's partner couriers only. Anything bought in a physical Nike store is returned there; if you cannot visit, contact the store.

1. Members: open Profile, then Orders, and select the order. Guests: go to Help, then Order Status, enter the order phone number and the one-time code.
2. Choose Request Return or Exchange and select the items you are sending back.
3. Pick a reason, add the pickup address and press Continue; keep your National Address up to date, as Nike needs it for returns.
4. Pack each item in its original box with all tags and hand it only to Nike's partner courier.
5. Follow the request status on the same page, where you can also view or cancel it.

Refunds

The returns page gives no refund timing or method; those sit on a separate refund page we did not read. It does say what can reduce your refund. Nike may refuse a refund or exchange for items it considers unfit for resale, and if items are not returned in their original state, you pay the return shipping. Any item sent back that was not on the approved list is returned to you at your cost.

Payment methods

The payment page lists Visa, Mastercard and mada cards, Apple Pay for iOS users, an e-wallet valid both online and in Nike shops, gift cards, Tabby and Tamara. It gives no instalment terms for Tabby or Tamara; those appear in their own step at checkout.

Cash on delivery is for Members only, with no published charge. To pay the courier in cash, join the free membership before checkout. Current discounts are covered on our Nike Saudi coupon page.