Nike Kuwait: delivery, returns and customer service

Customer service

Call +965 2200 7710 for direct support; the line is staffed from 9am to 6pm, Saturdays through Thursdays. Nike Kuwait also runs a chat that the help pages describe as available 24x7 for feedback, orders and product queries, which covers Fridays and evenings.

No customer-service email is given on the delivery, returns or payment pages. The site has a store locator for Nike shops in Kuwait, useful if you bought in a shop or want to use store pick-up.

Delivery and store pick-up

Orders go by standard doorstep delivery within 1 to 3 working days; an expedited service is not offered at the moment. Members pay nothing for standard delivery. A non-member's order is delivered free from KWD 30, a figure checked after discounts and before delivery charges or taxes; a smaller order adds KWD 3.

Eligible orders can instead be collected free from participating Nike stores. The delivery page does not name the stores or describe specific areas within Kuwait, so confirm at checkout whether the pick-up option is offered for your basket.

Tracking and changes

The site links to Order Status and Track Order pages. Guests can look an order up under Help, then Order Status, by entering the phone number used at checkout and the one-time code sent to it; Members use Profile, then Orders.

The help pages do not cover changing an address or cancelling an order, so for either one write to chat with your order number as early as you can.

Returns and exchanges

Send items back within 30 days of the complete order reaching you; Nike will not process a request after that. Raise the request only when everything has been delivered, because each order gets one return request. Exchanges follow the same rules as returns, and an item can be returned or exchanged once.

Items need their original packaging, condition and tags, including belts and designer packaging. Underwear (sports bras are an exception), swimwear, socks and similar items, plus products in sealed packaging, are not returnable. Returns travel only with Nike's partner shipping companies, and items bought in a Nike shop must go back to that shop.

1. Find the order under Profile, Orders, or as a guest under Help, Order Status with your phone number and one-time code.
2. Click Request Return or Exchange and choose the products.
3. Give a return reason, add the pickup address and click Continue.
4. Pack the items in their original packaging with tags for Nike's partner courier.
5. Track the request from the order page, where you can also view or cancel it.

Refunds

The Kuwait returns page does not state refund timing or method and points to a separate When will I be refunded? page, which we did not read. It does say Nike may refuse a refund or exchange for items it considers unfit for resale, that return shipping is charged to you when items are not returned in their original state or after the 30 days, and that extra items not on the approved list come back at your expense.

Payment methods

Nike Kuwait's payment page lists four options: Visa or Mastercard debit and credit cards, KNET, gift cards that are valid online only, and cash on delivery for Members only. It gives no fee or limit for cash on delivery and no further detail on KNET.

Apple Pay, Tabby, Tamara and an e-wallet are not mentioned on the Kuwait page, so do not count on them. The Nike Kuwait coupon page covers the current offers.