H&M Kuwait: delivery, returns and customer service
Reviewed by Huda SalehUpdated
In short
This page sets out what H&M publishes for Kuwait on delivery, collection, returns and payment, and flags the points it leaves out. Standard delivery is KWD 1.900, and it is free once an order goes above KWD 15.990.
| Free delivery from | KWD 15.990 |
|---|---|
| Standard delivery fee | KWD 1.900 |
| Return window | Not published |
| Free returns | Not published |
| Cash on delivery | Not published |
| Pay later | Not published |
From H&M’s own pages for Kuwait, read (partly from search snippets of those pages).
Customer service
There is no Kuwait customer service number, email or opening hours in the facts we hold, and the Kuwait delivery, payment and returns pages could not be reloaded on 26 October 2026. The practical points of contact are your order history in the H&M MENA app and the H&M stores in Kuwait, which the returns page names as a place to take items back.
Home delivery and click and collect
Standard home delivery in Kuwait costs KWD 1.900. It is free when the order is above KWD 15.990, so a KWD 14.500 basket costs KWD 16.400 delivered, while a KWD 16.500 basket arrives at no extra charge. The wording is "above", so a total of exactly KWD 15.990 may still carry the fee; the summary will show it.
The H&M MENA app offers Kuwait customers home delivery or click and collect. Collecting from a store is the way to skip the delivery fee on a small order. Delivery times and areas within Kuwait are not stated in the facts we hold.
Tracking an order
Kuwait is one of the countries the H&M MENA app serves, and its App Store listing describes step-by-step order tracking from purchase to delivery. There is no published way to change an order after it is placed, so review the delivery method and address before paying.
Returns and refunds
According to the Kuwait returns and refunds page, items may be sent back online or handed in at H&M shops. The return window, the conditions, the treatment of the KWD 1.900 delivery fee and refund times for Kuwait are not in the facts we hold, and the page would not load when we checked again. Treat the steps below as a cautious routine rather than an official procedure.
- Return as soon as you know an item is not right, since the Kuwait window is not on file.
- Keep the items unworn with their tags, together with your order details.
- Choose a store return for a quick handover, or the online route if no store is convenient.
- Ask at the store or check the returns page for when and how the refund will reach you.
Payment methods
For Kuwait, the payment page names Visa and Mastercard cards plus Apple Pay. KNET, cash on delivery, Tabby and Tamara are not listed in the facts we hold, so plan to use a card or Apple Pay. Codes for Kuwait are on the H&M Kuwait coupon page.
Saving at H&M in Kuwait
The strongest offer right now: ZJHX, 10% off full-price items. All H&M codes in Kuwait
Frequently asked questions
How do I avoid the H&M delivery fee in Kuwait?
Either spend above KWD 15.990 or choose store pickup when ordering through the H&M MENA app. Below that level, standard home delivery adds KWD 1.900. A total of exactly KWD 15.990 may not count, because the threshold is described as above that amount, so check the summary before you pay.
Can a Kuwaiti H&M shop accept my web order back?
Yes. Per the Kuwait returns and refunds page, web purchases can go back online or at an H&M shop. Bring the items and your order details. The Kuwait return window is not in the facts we hold, so return promptly and ask the store to confirm how the refund will be paid.
Which payment methods work at H&M Kuwait?
According to the Kuwait payment page, Visa or Mastercard cards and Apple Pay. KNET and cash on delivery are not on that list in the facts we hold. If you usually pay with KNET, have a credit card or Apple Pay set up before you start checkout, so the order is not held up at the payment step.
How do I track an H&M delivery in Kuwait?
Use the H&M MENA app, which lists Kuwait among the countries it serves. Its App Store listing says it follows an order step by step from purchase to delivery. Log in with the account you ordered from. No Kuwait delivery times appear in the facts we hold, so the app is the best way to see progress.
Do I get the KWD 1.900 back if I return something in Kuwait?
The Kuwait facts we hold do not say. The returns page confirms that items can go back online or in store, but the treatment of the KWD 1.900 standard delivery charge is not on file. The simplest way around the question is to pass KWD 15.990 or use click and collect, so there is no delivery fee to recover.
Can I cancel an H&M order in Kuwait?
H&M does not publish a cancellation process for Kuwait in the facts we hold. If an order is already being prepared, the reliable alternative is to receive it and return the items online or at a store. Check the basket, delivery method and payment carefully before you confirm, because no editing option is described either.
Sources
- kw.hm.com/en/fragments/delivery-information/home-delivery-options
- kw.hm.com/en/fragments/delivery-information/delivery-info-payment-options
- kw.hm.com/en/returns-refunds