Crocs Kuwait: delivery, returns and customer service

Reaching customer care from Kuwait

The number on the Kuwait site is +971 80 027627, which has a UAE country code, so check that your phone plan allows the call. The team answers every day from 9 AM to 9 PM GMT+4, which is 8 AM to 8 PM in Kuwait. Emails go to contact@crocsgulf.com.

A notice on the site warned that replies may be slower than usual because of a temporary system issue. Put your order reference in every message so the team can find it quickly.

Delivery and courier offices

Crocs uses Fetchr in Kuwait, and a standard order normally arrives within one or two working days. Free delivery is linked to Economy Shipping and is described as a limited-time offer.

Four areas are listed as out of service: Al Khiran, Wafra, Abdali and Kabed. Orders for these addresses are delivered to the nearest Fetchr office, where you collect them under Fetchr’s schedule and terms, and additional charges may apply. If you live there, consider using a work or family address in a served area, and keep your phone on so the courier can tell you where to pick up.

Tracking and cancelling

The Order Status page in your account lists your Kuwait orders, and the Track Your Order link opens the delivery partner’s tracking page. Crocs does not publish a cutoff for changing or cancelling an order, so phone customer care as soon as you notice a problem.

If a card order is cancelled, the money returns to the original card, and how quickly it shows depends on your bank.

Returning or exchanging an item

You can return or exchange within 14 days of delivery. The item needs to be unused, in its original packaging with tags attached, and accompanied by the sales invoice. Items bought on a promotion or at a reduced price are not exchangeable, and the Kuwait page does not say whether they can be refunded instead, so ask before you send one back.

An exchange must be for an item of identical value, usually the same style in a different size. Collected items normally reach the warehouse in 48 to 72 hours and the new item ships after inspection. Most items can also be returned at a Crocs store with the original invoice; call customer care to check whether yours is excluded.

1. Confirm you are inside the 14-day window and have the invoice, tags and original box.
2. Request a return on the website or by calling +971 80 027627.
3. Give the parcel to the courier at your delivery address, or take it to a Crocs store if the item is accepted there.
4. Allow 48 to 72 hours for a collected item to reach the warehouse.
5. Watch for the refund to your card or the store credit, depending on how you paid.

Refunds

Card payments are refunded to your bank account, usually within 7 working days of Crocs receiving the item, although another part of the policy allows up to 10 working days.

Cash-on-delivery purchases come back as store credit, which the Kuwait policy calls my cash in one place. It can be used only online, once, on an order of the same or higher value, and it is valid for one year from issue. A KWD 20 COD return, for instance, gives KWD 20 of credit for a later order of KWD 20 or more.

Payment options in Kuwait

The Kuwait shipping page lists four ways to pay: debit card, credit card, store credit and cash on delivery. Cash on delivery adds a KWD 2.75 handling fee. The Kuwait list does not include Apple Pay or any instalment service such as Tabby or Tamara. Any current Kuwait offers are on our Crocs coupon page.