Babyshop Saudi Arabia: delivery, returns and customer service

Customer service

Saudi customers have their own help centre at helpsa.babyshopstores.com. Its delivery, returns and payment articles do not show a phone number, email or working hours, so the help centre itself is the place to raise a question about an order.

Delivery times and charges in the Kingdom

The Saudi timings hinge on a midday cut-off. If you order before 12:00 PM, the estimate is two business days for the three big cities, Riyadh, Jeddah and Dammam, and four business days for the rest of the country. An order placed in Abha on a Sunday morning should therefore be planned for later in the week, not the next day. The checkout page shows the delivery details for your basket before you pay.

Delivery is free from SAR 200 and costs SAR 10 below that. Strollers, cots and other products that need assembly are booked for a date and time of your choice at checkout, either as regular scheduled delivery or as 2-day Express for an extra SAR 100.

Tracking, changes and cancelling

The Saudi articles we read do not cover tracking a parcel, editing an address or cancelling an order. If plans change, contact Babyshop through the help centre straight away; for orders outside the three main cities you have a little more time before the 4-business-day delivery, but do not rely on it.

Returns policy and steps

Anything other than furniture can be sent back within 14 days of the delivery date, provided it is in its original packaging; the article sets no separate period for furniture. Products that have been used, altered, assembled or installed are refused, and so are items damaged by misuse or worn, even if a warranty still runs. Lingerie, jewellery, disposable nursing and maternity products and nappies cannot go back once opened. Toiletries, perfumes and cosmetics are excluded, as are bedding, mattresses, bath and kids' products once unwrapped.

Assembled products are a special case. They are accepted only with a manufacturing defect, and Babyshop examines the item and then chooses whether to repair or replace it. A defective product is always taken back. There is no exchange service, so a different colour or size means a return plus a new purchase.

1. Count 14 days from the delivery date and check the item is not furniture or in an excluded group.
2. Do not assemble a product until you are sure you are keeping it, since assembled items are accepted only for a manufacturing defect.
3. Repack it in the original packaging with the invoice, accessories, promotional gifts and warranty card.
4. Start the return through the Babyshop Saudi help centre or your account.
5. Order the replacement size or colour separately if you still need one.

Refunds and the delivery fee

Babyshop's Saudi help centre states one useful refund rule: when the original order was SAR 200 or more, shipping is not deducted from your refund. So if you spent SAR 260, received free delivery and then return a SAR 80 item, the refund should not be reduced by a delivery charge. The number of days a refund takes, and how it differs between card and cash orders, is not given in the articles we read.

Payment options

The Saudi store takes Visa and Mastercard credit and debit cards issued in Saudi Arabia or abroad, cash on delivery, PayPal, gift cards, Shukran points and Tabby. Because cash on delivery carries a SAR 17 service charge, a SAR 150 basket paid in cash costs SAR 27 more than its price, while the same basket paid by card costs SAR 10 more. Shukran points can be applied from a balance of 200 using the slider at checkout. Promo codes are listed on our Babyshop coupon page.