AIVI Bahrain: delivery, returns and customer service

Customer service

Bahrain uses the shared customer care line +971 4 814 2666, a UAE number. It is staffed from 9am to 9pm Gulf Standard Time daily, which is 8am to 8pm in Manama. The email address is customercare@aivi.com. The FAQ does not offer WhatsApp or live chat.

Delivery to Bahrain

Orders are delivered in 5 to 7 days. Under BHD 12 the shipping charge is BHD 2, and from BHD 12 there is none. Shipping and any service tax appear on the billing page. Products from international partners usually take 12 to 14 days.

The cash fee changes the sums. A BHD 9 basket paid in cash costs BHD 14.500 once BHD 2 for delivery and BHD 3.500 for cash are added. Paying online and adding BHD 3 of items brings the same order to BHD 12 flat, with no charges.

Express and quick delivery appear in the FAQ for the UAE only.

Tracking, holds and address changes

Your order's progress is under Order Status in My Account. A shipped parcel comes with an Air Waybill number sent by email and SMS, and an order split across shipments triggers an SMS with each number and a tracking link.

Ask customer care to change the address before the order is billed and shipped; after that it may not be possible, and it is never certain. The payment method is locked once you order. For a short absence, customer care can hold a prepaid order for 4 days or a cash order for 2.

Cancelling

Cancel the whole order, or only some of its items, from the order itself while it has not shipped. Once it has been fulfilled, contact customer care. Prepaid orders are refunded in full to the card on cancellation. Gift vouchers and loyalty points are not cancellable after purchase.

Returns and exchanges

Bahrain has the same 14-day window from delivery as AIVI's other countries, and the courier collects returns for free. Each item has to be unused and unopened, in original packaging with tags and invoice. Fragrances, cosmetics, innerwear, gift vouchers and anything made to order or altered cannot come back.

Exchanges are only for the identical product in another size or colour at equal value, and the replacement leaves 48 to 72 hours after AIVI collects and inspects the first one. International partner products are return-only. A promotional item can be exchanged only while that promotion still runs at the same price.

Turn the courier away if the packaging is damaged. A wrong item has to be reported within 24 hours, and damage you only notice later within 14 days.

1. Find the order in My Orders.
2. Choose Return/Exchange, also shown as Place Return.
3. Select the item and the reason.
4. Decide on the refund method.
5. Send the request with Return Item.
6. Hand over the packed item at the pickup, which is scheduled within 24 to 48 hours.

Refunds

Once the return reaches AIVI and passes inspection, the refund is processed within 7 working days. Card refunds then take 5 to 7 working days. A cash-on-delivery order is refunded to My Cash, the AIVI wallet, within a day, and that balance works only online and cannot go to a bank account.

The FAQ contradicts itself on how long wallet credit lasts, saying forever in one answer and one year elsewhere. It does not say whether the BHD 3.500 cash fee is returned.

Payment

The FAQ confirms cash on delivery for Bahrain at BHD 3.500. Its general payment section also refers to credit and debit cards where the bank permits, online bank transfer and reward points. BENEFIT, Apple Pay, Tabby and Tamara are not named for Bahrain, and cheques or demand drafts are refused. Club AIVI members, including former Club Apparel members, earn up to 5% back in points on eligible purchases. For codes, see the AIVI coupon page for Bahrain.