Florose Saudi Arabia: delivery, returns and customer service
Reviewed by Omar KhatibUpdated
In short
This page explains how Florose handles delivery, cancellation, returns, refunds and payment for flower and gift orders in Saudi Arabia. Express orders reach the recipient in less than 3 hours in Riyadh, Jeddah and Dammam, and a return has to be requested within 24 hours of delivery, for unopened items only.
| Free delivery from | Not published |
|---|---|
| Standard delivery fee | Not published |
| Return window | 1 day |
| Free returns | Not published |
| Cash on delivery | Not published |
| Pay later | Tabby, Tamara |
From Florose’s own pages for Saudi Arabia, read .
Customer service
There are three ways to reach Florose: phone the unified number 920016669, send a WhatsApp message, or write to care@florose.com. The pages we read on 26 October do not give opening hours. For a delivery that is running late or a wrong address, phone or WhatsApp is the faster route, since flowers and same-day gifts leave little time to fix a problem.
Florose is run by Rose Luxury Trading. Our Florose coupon page covers the current offers; this page deals only with orders.
Delivery areas, times and fees
Orders can only be sent to addresses in Riyadh, Jeddah or Dammam; other Saudi cities and the rest of the Gulf are not served, so check the recipient's city before choosing a gift. Pick express, which gets there in less than 3 hours, or book a later slot. When we opened the site on 26 October, it also showed a category of gifts delivered within two hours.
On fees, Florose's FAQ says delivery is free on all orders, with extra charges for express delivery and for remote areas. Some promotional terms, however, make free delivery conditional on a SAR 199 order. The delivery line at checkout shows which rule applies to your basket, so look at it before you pay, especially for an express order to an outer district.
Cancelling an order
To cancel, contact Florose at least 24 hours before the delivery slot. Edible items and special orders are excluded from cancellation, so a cake or a custom arrangement cannot be cancelled once ordered. For an express order, which arrives within hours, the 24-hour window effectively means there is no time to cancel.
Returns
Florose accepts returns within 24 hours of delivery, and only for unopened items. Bouquets, anything edible and cosmetic products are outside the return policy entirely, and exchanges are not offered. In practice, the return policy covers non-perishable gifts such as a vase or a sealed perfume, and only if the recipient leaves it unopened.
- Check that the item is not flowers, food or a cosmetic product, and that it is still unopened.
- Within 24 hours of delivery, contact Florose on 920016669, by WhatsApp or at care@florose.com.
- Give the order number and say which item you want to return.
- Follow the instructions Florose gives for handing the item back.
- Choose where the refund goes: the Florose wallet, which is faster, or your bank.
Refunds
Refunds to the Florose wallet arrive within 24 hours. Refunds to a bank take 5 to 7 working days. If you plan to order from Florose again, the wallet gets the money back to you sooner; if not, the bank route returns it to your account.
Payment methods
Florose accepts mada, Visa, Apple Pay, Tabby and Tamara; the checkout logos we saw on 26 October matched that list. With Tabby or Tamara, the price of a bigger gift box can be paid in instalments. The information we used does not mention cash on delivery. Florose's terms page shows an effective date of 1 May 2025.
Saving at Florose in Saudi Arabia
The strongest offer right now: FF28, 15% off, max SAR 100. All Florose codes in Saudi Arabia
Frequently asked questions
Can I choose a delivery time with Florose?
Yes. Instead of express, you can book a scheduled time, which suits birthdays and anniversaries planned in advance. Express gets the order there in less than 3 hours, and on 26 October the site also listed a two-hour gifts category. A scheduled slot also leaves room to cancel, since cancellations need 24 hours' notice.
Does express delivery cost extra at Florose?
It can. The FAQ describes delivery as free in general but names express delivery and remote areas as the two cases with an additional fee. The pages we read do not state the amount, so the delivery line at checkout is where you see it before paying.
Can I return a vase or another non-perishable gift from Florose?
Yes, if it is still unopened and you ask within 24 hours of delivery. Anything perishable or personal is outside the policy: bouquets, food and cosmetics stay with the customer. Because the window is so short, tell the recipient not to open a gift they might want to send back until they have decided.
Can I swap a Florose gift for a different one?
No. Florose does not offer exchanges. If an unopened, non-perishable item is not right, the only route is a return requested within 24 hours of delivery, followed by a new order. The refund can go to the Florose wallet within 24 hours, which makes paying for the replacement quicker.
Should I take a Florose refund to the wallet or to my bank?
The wallet if you will order again soon, the bank if you want the money back in your account. Wallet refunds land within 24 hours; bank refunds take 5 to 7 working days. The wallet balance can only be spent at Florose, so think about your next occasion before choosing.
Can I cancel a cake or chocolate order from Florose?
No. Edible items and special orders are excluded from cancellation. Other orders can be cancelled if you contact Florose at least 24 hours before the delivery slot. If a mixed order includes a cake, ask customer service on 920016669 which parts can still be cancelled.