Alsaif Gallery UAE: delivery, returns and customer service

Customer service

The contact number on the return policy, 966920009017, is a Saudi number used for both calls and WhatsApp, and it is the channel for UAE online returns and damage reports. For a written query, email cs@alsaifgallery.com.

No service hours are published. With only three days to return an item, send your WhatsApp message with photos on the day the parcel arrives.

Delivery in the UAE

Third-party carriers take UAE orders to every emirate and region. The cost and the expected time appear during checkout, so read the order summary before paying, especially for a heavy appliance.

Keep the address, phone number and email on your account correct. If an order is not received, it is treated as cancelled and the customer pays the delivery charges. If a product is lost or damaged in transit, you are compensated for its value after a review of photos, evidence or documents. If an item is missing from the parcel, its value is refunded to your bank account for card or bank-transfer payments.

Changes, cancellation and stock

The pages we read do not describe how to track a UAE order or how to change or cancel one yourself, so message 966920009017 as soon as you need to. If an item turns out to be out of stock, Alsaif Gallery cancels the order and refunds the full amount to the original payment method.

Returns and exchanges

The return policy covers the UAE: three days to return and seven days to exchange. The item must be unused, in its original condition and shipping package, with the invoice. Used items are not accepted, and if one is sent back it is returned with the shipping cost deducted. Discounted items cannot be returned, only exchanged at a branch within 7 working days of purchase.

For an in-store return, wrap the item in its original shipping package and take it with the invoice to an Alsaif Gallery store in the UAE; a member of staff checks that it is not a discounted product. A damaged or defective item cannot be handed in at a branch: send a WhatsApp report no later than 7 days after it arrives, and a shipping company picks it up. In two-item offers, both pieces must come back together.

1. Message 966920009017 on WhatsApp with your order number and a return request.
2. Add a photo or video showing the item in its original condition, or the defect.
3. Read the return or exchange terms customer service sends.
4. Pack the item in its shipping package with the shipping label attached and hand it to the courier.
5. Wait for the warehouse inspection before the return or exchange is completed.

Refunds

Refunds take 7 to 14 working days after the returned item has been checked, and go back to the payment method you used. Tabby and Tamara purchases are refunded through the instalment provider. For returns and cancellations, the amount is credited to your wallet first, with any remainder sent to the original payment method.

If you paid by instalments and exchange the item at a branch within 7 days, you get a purchase voucher of equal or higher value instead of money.

Payment

Cards are accepted on the UAE store, American Express included, and has Tabby and Tamara enabled. Cash on delivery is offered only in Saudi Arabia, so it is not available here. No extra fee is added for paying by credit card.

Tamara collects the first of three instalments at checkout and the other two within two months, counted from the order date. Tabby spreads the cost over 4 monthly payments, the first at checkout. Discounted products paid with either service cannot be returned or exchanged. Current offers are on our Alsaif Gallery coupon page.