Alsaif Gallery Saudi Arabia: delivery, returns and customer service

Customer service

Alsaif Gallery runs its customer service on one number, 966920009017, which works for both phone calls and WhatsApp. WhatsApp is the channel the return policy uses for online returns and damage reports, because you can send photos and videos in the same chat. The written channel is cs@alsaifgallery.com.

The official pages we read do not publish customer service hours. If you need an answer inside the 3-day return window, message early in the day rather than waiting until the last evening.

Delivery and address details

Orders are delivered by third-party carriers to all regions of the Kingdom. The fee and the expected timing are shown during checkout, not published in advance. Large products have a separate list of excluded towns and remote areas on the shipping page, so check it before buying an appliance.

Your account must hold a correct address, a valid phone number and an email address, since the carrier uses them to reach you. If an order is not received, Alsaif Gallery treats it as cancelled and the customer pays the delivery charges, so make sure someone can take the parcel.

If a product is lost or damaged in transit, Alsaif Gallery compensates you for its value after a review based on photos, other evidence or documents it asks for. For a short delivery, where one piece is absent from the box, Alsaif Gallery pays that piece’s value back into your bank account, for card and bank-transfer payments alike.

Order confirmation, changes and cancellation

Cash-on-delivery orders shipped outside Riyadh are not processed until you confirm them on WhatsApp, so watch for that message after ordering; an unconfirmed order simply waits.

If an item turns out to be out of stock, the order is cancelled and the full amount is refunded to the original payment method. The pages we read do not describe order tracking or a way to change or cancel an order yourself, so contact 966920009017 as soon as you need a change.

Returns, exchanges and damaged items

You have three days to return and seven days to exchange. The product must be unused, in its original condition and original shipping package, with the invoice. Used products cannot be returned; if one is sent back anyway, it is returned to you and the shipping cost is deducted. Discounted products cannot be returned but can be exchanged at a branch within 7 working days of purchase.

Offer bundles are treated as one unit: both items must come back together, and if one has been used you lose the right to exchange or refund the whole order.

For a damaged or defective product, message WhatsApp within 7 days of receipt; a shipping company collects it and a replacement is sent. Damaged items cannot be returned at a branch. To return an intact item in person, wrap it in its original shipping package and take it with the invoice to any Alsaif Gallery store in Saudi Arabia, the UAE or Kuwait.

1. Send a return request on WhatsApp to 966920009017.
2. Attach a photo or video that shows the product in its original condition, or shows the defect.
3. Read the return or exchange terms that customer service sends back.
4. Wrap the product in its shipping package, attach the shipping label you are given, and hand it to the shipping company.
5. Wait for the warehouse inspection, after which the return or exchange is processed.

Refunds

Once the returned item has been checked, the refund takes 7 to 14 working days. Card payments go back the same way, to mada or Visa. Purchases made in instalments are refunded through the provider, whether Tamara, Tabby or Madfoo. For cancellations and returns, the value is placed in your wallet first and any remainder goes back to the original payment method.

If you bought with instalments and swap the item at a branch within 7 days, you receive a purchase voucher of equal or higher value rather than money. The cash-on-delivery fee, estimated at SAR 28, is not refunded when a COD order is returned. On a SAR 500 COD order, for example, a return gives back SAR 500 at most, not the SAR 528 you paid in total.

Payment methods and instalments

In Saudi Arabia you can pay with Apple Pay, Tabby or Tamara, by mada, Visa, Mastercard or American Express, with Alsaif Gallery coupons and gift vouchers, or in cash on delivery. No extra fee is added for credit cards.

Tamara is open to customers aged 18 and over. You confirm with your phone number and a one-time password, pay the first of three instalments at checkout and the other two within two months in the Tamara app; the plan starts on the order date, not the delivery date. Tabby splits the total into 4 monthly payments, the first due when you order, with limits that depend on the product and your payment history. Discounted products paid with either service cannot be returned or exchanged. Current offers are on our Alsaif Gallery coupon page.