adidas Qatar: delivery, returns and customer service

Customer service

adidas Qatar offers customer service through a chat button on the site, available from 9 am to 9 pm Qatar time. The chat or help icon sits at the bottom right of every page, and it is also the place to ask if you are unsure whether an item came from the online store or a shop.

The delivery, payment and returns pages we read on 26 October 2026 do not list a phone number or email address; they link to a Contact Us page instead. For a parcel that arrives damaged, the returns page asks you to contact customer service immediately.

Delivery and Click & Collect

adidas.qa delivers to your door within Qatar only, through a third-party courier. Delivery is free with no minimum spend, and the estimated time is 1 to 3 working days. The courier contacts you before delivery to confirm you are available, so enter a phone number you will answer and an address that is as exact as possible.

Times can stretch during holidays, sales events and other high-demand periods, and the store also mentions possible restrictions. Click & Collect is the faster option when stock allows: orders are ready for pickup in store in 2 hours, subject to the store being open and the item being available.

Order emails and tracking

Two emails mark the progress of an order. The first confirms the order details as soon as you place it. The second arrives when the order is ready for dispatch and carries the tracking information. If there is a problem with the order, customer service tells you and the payment is not processed.

Guests can follow an order through the Order Tracker using the order number and email address. The pages we read do not describe how to change an address after ordering, so use the chat between 9 am and 9 pm as early as possible if you need a correction.

Returning an online order

You must register a return within 30 days of receiving the order. Items need to be unworn and unused beyond trying on, in original condition with packaging intact and tags attached, and with any dust bag, certificate of authenticity and box. Shoes must have no marks on the sole or the box, and the original box is required. Underwear and swimwear cannot be returned.

1. Sign in, open your order history, select the order and choose Create Return; as a guest, open the Order Tracker with your order number and email.
2. Tick Return required for each item you are sending back and choose a reason.
3. Click Next Step.
4. Check the details on the confirmation screen.
5. Accept the terms and click Next Step again.
6. Note the return number you receive once the return is placed.

Refunds and exchanges

How you get your money back depends on how you paid and where you return. A cash-on-delivery order returned online comes back as an emailed gift certificate; the same order returned in a store is refunded in cash at the invoice price. A card payment is credited back to the same card either way. Delivery and COD charges are not refunded, though both are currently free. The pages do not give refund processing times.

For a wrong size, you can exchange free of charge at an adidas store within 30 days at the invoice price, or swap for a different item and pay any difference. Bring the item unused in its original packaging with tags, the invoice and your order details. On promotions such as buy one get one free, or 50% off a second item, refunds are adjusted pro rata, and an extra percentage discount is spread across all the items in the order.

Payment methods

The payment page we read on 26 October 2026 lists cash on delivery, Visa and Mastercard debit or credit cards online, and gift cards or coupons, which can be used alone or with another method. When we checked on 18 October the site marked card payment as coming soon, so confirm what the checkout offers. You can save payment details to your account for faster checkout. The 10% first-order offer for registering is covered on the adidas Qatar coupon page.