LuLu Hypermarket UAE: delivery, returns and customer service
Reviewed by Fadi NasserUpdated
In short
This page gathers what LuLu Hypermarket tells UAE shoppers about getting help, delivery, returns, refunds and payment on its online store. The two figures to keep in mind are 7 days to return non-perishable goods and just 24 hours for fresh food.
| Free delivery from | Not published |
|---|---|
| Standard delivery fee | Not published |
| Return window | 7 days |
| Free returns | Not published |
| Cash on delivery | No |
| Pay later | Not published |
From LuLu Hypermarket’s own pages for UAE, read .
Customer service
LuLu's UAE storefront lists two channels: the phone line 600540048 and WhatsApp on 8005858. Opening hours are not given in the information we hold. These numbers are for orders placed on the UAE site; LuLu's other Gulf storefronts each have their own contacts.
WhatsApp is handy for a problem you can show, such as a dented tin or a missing item, because you can send photos with your order number in one message.
Delivery
LuLu sets the UAE delivery charge by location and shows it in the cart, rather than publishing a flat fee or a free delivery threshold. Delivery times, order tracking and the steps for changing or cancelling an order are not described in our UAE data, so look at the delivery window your checkout screen proposes and contact customer service for any change.
Returns
The UAE return policy gives 7 days for non-perishable products and 24 hours for fresh food such as meat and vegetables. LuLu's published UAE material does not set out a step-by-step return process, so the steps below are a practical order based on those two windows and the contact channels.
- Unpack fresh items on the day of delivery; problems with them must be raised within 24 hours.
- For other products, decide within 7 days of delivery and leave them unused in their packaging.
- Contact LuLu UAE on 600540048 or WhatsApp 8005858, giving your order number and pictures of the problem.
- Follow the instructions customer service gives for handing the item back.
Refunds
Our UAE data does not say how or when refunds are paid. Since orders are paid by card, ask customer service to confirm the refund route and timing when you report the return.
Payment
LuLu's FAQ states that UAE shoppers pay with a credit or debit card; there is no option to pay cash at the door. Apple Pay, Tabby and Tamara do not appear in our UAE data. For LuLu's official UAE codes, see our LuLu UAE coupon page.
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Frequently asked questions
What should I check when a LuLu UAE delivery arrives?
Start with the fresh food. Meat, vegetables and other perishables have only a 24-hour return window, so open those bags first, check quality and quantities against your order, and photograph anything wrong. Non-perishables can wait, since they have 7 days, but check that nothing is missing before the driver's visit is long past.
Can I contact LuLu UAE on WhatsApp?
Yes. LuLu lists WhatsApp 8005858 for its UAE store, alongside the phone line 600540048. WhatsApp suits issues you can photograph, like damaged packaging or wrong items, because the pictures and your order number go in one thread. Opening hours for either channel are not published in our data.
Does LuLu publish delivery times for the UAE?
Not in the information we hold. LuLu's UAE delivery charge depends on your location and is shown in the cart, and no standard delivery time is published. Look at the delivery window your checkout screen proposes before you confirm, especially if the order includes chilled or fresh food.
Can I use the UAE number for a LuLu order from another Gulf country?
No. LuLu runs separate storefronts for the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman, each with its own contact numbers. The UAE line 600540048 and WhatsApp 8005858 are for orders placed on the UAE site; for an order on another country's site, use that country's numbers.
How will I get my money back from LuLu UAE?
LuLu does not publish its UAE refund method or timing in the information we hold. Because UAE orders are card-only, ask customer service on 600540048 or WhatsApp 8005858 to confirm where and when the refund will be made when you report the return.
Does LuLu UAE explain how to cancel or change an order?
Not in the information we hold. Our UAE data covers delivery charges, returns, payment and contacts, but no cancellation or order-change process. If you need to stop or alter an order, contact LuLu UAE as soon as possible on 600540048 or WhatsApp 8005858 with your order number, before the order is out for delivery.
Sources
LuLu Hypermarket in other Gulf countries
LuLu Hypermarket KSA: delivery and returnsLuLu Hypermarket Kuwait: delivery and returnsLuLu Hypermarket Qatar: delivery and returnsLuLu Hypermarket Bahrain: delivery and returnsLuLu Hypermarket Oman: delivery and returns