# Ounass UAE: delivery, returns and customer service Reviewed by [Huda Saleh](https://couponsradar.com/team/huda/) · Updated 26 October 2026 ## In short This page covers how to reach Ounass in the UAE, how fast orders arrive, and what is published about returns, refunds and payment. The care team is on duty daily between 10 am and 10 pm, on WhatsApp too, and orders within Dubai can arrive in 2 hours. | | | | --- | --- | | Free delivery from | Not published | | Standard delivery fee | Not published | | Return window | Not published | | Free returns | Not published | | Cash on delivery | Not published | | Pay later | Not published | From Ounass’s own pages for UAE, read 26 October 2026 · . On this page - [Customer care](https://couponsradar.com/stores/ounass/uae/delivery-returns/#contact) - [Delivery options](https://couponsradar.com/stores/ounass/uae/delivery-returns/#delivery) - [Tracking and changing an order](https://couponsradar.com/stores/ounass/uae/delivery-returns/#tracking) - [Returns](https://couponsradar.com/stores/ounass/uae/delivery-returns/#returns) - [Refunds](https://couponsradar.com/stores/ounass/uae/delivery-returns/#refunds) - [Payment](https://couponsradar.com/stores/ounass/uae/delivery-returns/#payment) - [Questions](https://couponsradar.com/stores/ounass/uae/delivery-returns/#faq) ## Customer care The Ounass Customer Care team works daily, every day of the week, between 10 am and 10 pm, and you can reach the team on WhatsApp as well as through the usual channels. The App Store listing for the Ounass app, which we read on 26 October 2026, says Customer Care is also the team that coordinates returns, so it is the first stop whether you have a delivery question or want to send something back. The listing does not print a phone number or email address, and the ounass.ae help pages would not load for us. Message the team within the 10 am to 10 pm window for the fastest reply, with your order number in the first message. ## Delivery options Inside Dubai, Ounass runs a 2-hour delivery service, which suits a gift or an outfit needed the same evening. Delivery is listed as free, subject to the terms and conditions, and the app description sets no minimum order. Orders arrive in Ounass signature packaging. For the other emirates, the facts we hold do not give separate delivery times or fees, so read the delivery estimate on the order page before paying. Ounass also offers a complimentary personal shopping service if you want help choosing before you order. ## Tracking and changing an order The Ounass app listing does not describe order tracking or editing. With a 2-hour window in Dubai there is little time to change anything, so if the address or recipient is wrong, message Customer Care on WhatsApp straight away. App notifications are mainly for offers and must be switched on in your settings. ## Returns Returns are listed as free, subject to the terms and conditions, and Customer Care coordinates them. The return window and item exclusions for the UAE are not in the facts we hold, so confirm them with Customer Care before you remove tags or packaging. The steps below follow what is published. - Keep the item unused in its original Ounass packaging until you have decided. - Message Customer Care between 10 am and 10 pm, on WhatsApp or another channel, with your order number. - Ask the team to confirm the return deadline and whether the piece is eligible. - Follow the collection arrangement Customer Care sets up and keep the confirmation. ## Refunds Refund timing and the refund method for UAE orders are not published in the facts we hold. Ask Customer Care to confirm both when the return is arranged, particularly if you paid with Apple Pay, so you know which card statement to watch. ## Payment Apple Pay is available for a quick checkout in the Ounass app. The other payment methods for the UAE, including whether cash on delivery, Tabby or Tamara are offered, are not set out in the facts we hold. Codes and app offers are covered on the Ounass UAE coupon page. ## Saving at Ounass in the UAE The strongest offer right now: Up to 50% off selected designer styles. [All Ounass codes in the UAE](https://couponsradar.com/stores/ounass/uae/) ## Frequently asked questions ### Can I message Ounass on WhatsApp in the UAE? Yes. The Ounass Customer Care team takes WhatsApp messages every day of the week, between 10 am and 10 pm. The App Store listing does not print the number, so start the chat from the contact option in the app or on ounass.ae. Include your order number and, for a return, a photo of the item. ### Who arranges an Ounass return in the UAE? Ounass Customer Care coordinates returns, according to the app listing. Returns are free subject to the terms and conditions. Contact the team between 10 am and 10 pm, confirm the deadline and eligibility for your item, and keep it unused in its packaging until the collection is booked. ### Does the Ounass 2-hour delivery cover Abu Dhabi? The 2-hour service is described as being within Dubai. The facts we hold do not give delivery times for Abu Dhabi or the other emirates, so check the estimate on the order page for your address. If timing matters, ask Customer Care before ordering, between 10 am and 10 pm. ### What is the Ounass personal shopping service? It is a complimentary service tailored to your needs, listed among the extras in the Ounass app. It can help you choose sizes, compare pieces or put together an outfit before you order, which also lowers the chance of a return. Ask Customer Care how to book it. ### Does Ounass gift wrap UAE orders? Ounass describes its orders as arriving in luxury signature packaging. A separate gift-wrapping option, gift message or price is not described in the facts we hold. If the parcel is going straight to someone else, ask Customer Care whether prices can be left off and whether a note can be added. ### How long does an Ounass refund take in the UAE? Ounass does not publish a refund timeline for the UAE in the facts we hold. Returns are free subject to terms and are arranged through Customer Care, so ask the team for the expected timing and the refund route when you book the collection. Keep the confirmation until the money arrives. ## Sources - [apps.apple.com/ae/app/ounass-luxury-shopping-%D8%A7-%D9%86%D8%A7%D8%B3/id1201717043](https://apps.apple.com/ae/app/ounass-luxury-shopping-%D8%A7-%D9%86%D8%A7%D8%B3/id1201717043) ## Ounass in other Gulf countries [Ounass KSA: delivery and returns](https://couponsradar.com/stores/ounass/saudi-arabia/delivery-returns/)[Ounass Kuwait: delivery and returns](https://couponsradar.com/stores/ounass/kuwait/delivery-returns/)[Ounass Qatar: delivery and returns](https://couponsradar.com/stores/ounass/qatar/delivery-returns/)[Ounass Bahrain: delivery and returns](https://couponsradar.com/stores/ounass/bahrain/delivery-returns/)[Ounass Oman: delivery and returns](https://couponsradar.com/stores/ounass/oman/delivery-returns/) **[Huda Saleh](https://couponsradar.com/team/huda/)** · Fashion, beauty and kids Huda covers fashion, fragrance and baby stores across the six Gulf countries. She checks which codes cover sale items, which are app-only, and where a store quietly limits a code by country. [How we check codes](https://couponsradar.com/how-we-check/). --- Source: https://couponsradar.com/stores/ounass/uae/delivery-returns/ Publisher: Coupons Radar (https://couponsradar.com/), hello@couponsradar.com