# eXtra Saudi Arabia: delivery, returns and customer service Reviewed by [Omar Khatib](https://couponsradar.com/team/omar/) · Updated 26 October 2026 ## In short This page covers what happens after you order from eXtra in Saudi Arabia: delivery services and installation, tracking and rescheduling, cancelling, the return procedure and refunds. The two numbers to remember are the 14-day window for online returns and cancellations, and the 7 to 14 working days a card refund can take. | | | | --- | --- | | Free delivery from | SAR 199 | | Standard delivery fee | SAR 30 | | Return window | 14 days | | Free returns | No | | Cash on delivery | Yes | | Pay later | Tabby, Tamara | From eXtra’s own pages for Saudi Arabia, read 26 October 2026 · . On this page - [Customer service](https://couponsradar.com/stores/extra/saudi-arabia/delivery-returns/#contact) - [Delivery services, times and installation](https://couponsradar.com/stores/extra/saudi-arabia/delivery-returns/#delivery) - [Tracking and rescheduling](https://couponsradar.com/stores/extra/saudi-arabia/delivery-returns/#tracking) - [Cancelling an order](https://couponsradar.com/stores/extra/saudi-arabia/delivery-returns/#cancel) - [Returns and exchanges](https://couponsradar.com/stores/extra/saudi-arabia/delivery-returns/#returns) - [Refunds](https://couponsradar.com/stores/extra/saudi-arabia/delivery-returns/#refunds) - [Payment and instalments](https://couponsradar.com/stores/extra/saudi-arabia/delivery-returns/#payment) - [Questions](https://couponsradar.com/stores/extra/saudi-arabia/delivery-returns/#faq) ## Customer service The number eXtra publishes on its Saudi delivery page is 920004123, given for rescheduling large-appliance and split-AC deliveries. The return policy also refers to a toll-free number for cancelling eXtra-sold items, but that page does not print the number, and it sends customers to the contact-us page at extra.com/en-sa/contact-us. Marketplace orders are handled from My Account instead. WhatsApp, email and support hours are not listed on the pages we read. ## Delivery services, times and installation eXtra runs three delivery speeds in the Kingdom. eXtra Now brings phones, laptops and small appliances from the nearest store within 2 hours in selected Riyadh areas, for SAR 35. Express same-day delivery covers small and large appliances in metro cities, except Friday: order small appliances before 11am and large ones before 3pm, and the delivery window is 4pm to 11pm. It costs SAR 30 for small and SAR 199 for large appliances, and split ACs are excluded. Standard orders placed before 2pm on a weekday, Fridays aside, arrive within 1 to 3 working days in the metro cities, while the rest of the Kingdom can wait as long as 5 working days. The delivery page read on 26 October prices small items at SAR 25 and large appliances at either SAR 49 or SAR 99, and it does not mention a free-delivery threshold, so check the delivery line in your cart. The expected delivery time is shown on each product page and in the cart. Large appliances are carried up to the fifth floor (ground plus four), and delivery and installation happen in one visit; separate visits cannot be booked. Extra installation work is priced item by item, for example SAR 100 to remove an old split AC and SAR 70 per extra metre of pipe beyond the 4 metres included. Areas outside installation coverage, such as Thuwal and Bish, pay a SAR 100 delivery fee, and built-in appliances are not installed. ## Tracking and rescheduling Orders can be followed at extra.com/en-sa/account/trackorder. Items not yet in stock ship separately under their own tracking number. To move a large-appliance or split-AC delivery at no cost, call 920004123 or visit a store at least one day before the delivery date. A separate clause on the same page sets the limit at 24 hours and mentions a SAR 100 fee otherwise, so call as early as you can. If nobody is available, or calls go unanswered for 15 minutes after the team arrives, the appointment is cancelled and has to be rebooked through the call centre. The page does not explain how to change a delivery address. ## Cancelling an order Cancellation follows the same 14-day clock as online returns, counted from the order or receipt. For products sold by eXtra itself, you cancel by calling the toll-free number. For marketplace items, you cancel from the My Account page. Cancellation fees are not stated, but processing fees charged by Tamara are not refunded. ## Returns and exchanges You have 14 days for website purchases and 7 days for showroom purchases, counted from the purchase or home-delivery date. Sealed products return in full; an opened box with an unused product is accepted after a 30% deduction, provided the box is undamaged and every accessory is there. Scratches, misuse and damage from the wrong voltage are grounds for refusal. Phones, computers, gaming devices and printers only go back if a defect shows within 14 days, and software, video games and installed items are excluded. Returns for a defect, delivery damage or a wrong item carry no shipping or bank transfer fees. For an exchange or change of mind, the customer pays those fees, and a home-delivery return costs SAR 100 unless eXtra confirms a manufacturing defect. - Check you are inside the 14-day online window and that the box, accessories, manuals and any free gifts are complete. - For an item sold by eXtra, contact eXtra to get a Return Material Pre-Authorization (RMPA) number; it stays valid for 14 days. - Write the RMPA number on the shipping document, or hand the item back at the store where you collected it. - For a marketplace item, open My Account, choose View Details on the order and request the return there; these cannot go back to a store. - Wait for the technician's inspection; once approved, the refund goes back to your original payment method. ## Refunds Refunds go to the original payment method. A credit card refund takes 7 to 14 working days depending on the bank, and the policy describes refunds as landing in the next billing cycle, within 14 working days of approval. SADAD payments come back by bank transfer to your account. Anything bought with Tamara is refunded only through Tamara, never as cash or a gift card. Tabby and cash refunds are not described. ## Payment and instalments Cards accepted in Saudi Arabia are mada, Visa, Mastercard and Amex, with Apple Pay too. Instalments come through Tabby, Tamara or Baseeta, and products flagged as eligible can be paid in cash at the door. Tamara splits a bill into anywhere from 2 to 24 payments, for every category except gift cards, from a SAR 200 minimum. Customers aged 18 to 21 can spend up to SAR 1,500 and those over 21 up to SAR 25,000, using the mobile number registered with Absher. Splits of 4 or more payments carry Tamara processing fees; 2 or 3 payments have none. The eXtra coupon page covers offers separately. ## Saving at eXtra in Saudi Arabia The strongest offer right now: Free standard delivery over SAR 199. [All eXtra codes in Saudi Arabia](https://couponsradar.com/stores/extra/saudi-arabia/) ## Frequently asked questions ### What is the eXtra customer service number in Saudi Arabia? The delivery page gives 920004123, which is the line for rescheduling large-appliance and split-AC deliveries. The return policy mentions a toll-free number for cancelling eXtra items but does not print it, and points to the contact-us page on extra.com. Marketplace orders are managed from My Account rather than by phone. ### How do I cancel an eXtra order in Saudi Arabia? Within 14 days of ordering or receiving it. For a product sold by eXtra, call the toll-free number listed on the contact-us page. For a third-party marketplace product, cancel from the My Account page. If you paid with Tamara, any Tamara processing fee is not refunded when you cancel. ### Can I return an opened product to eXtra? Yes, if it is unused: eXtra accepts it after a 30% deduction, as long as the box is undamaged and all accessories are included. On a SAR 1,000 appliance that means SAR 700 back. Phones, computers, gaming devices and printers are different and only return if a defect appears within 14 days. ### How long does an eXtra refund take in Saudi Arabia? Card refunds take 7 to 14 working days depending on your bank, and the policy says they arrive in the next billing cycle, up to 14 working days after approval. SADAD payments are returned by bank transfer, and Tamara purchases are refunded only through Tamara. ### Does eXtra charge to collect a return from my home? Yes, unless the problem is eXtra's. A home-delivery return costs SAR 100 unless eXtra confirms a manufacturing defect, and returns for a change of mind or an exchange also carry shipping and bank transfer fees. Faulty, damaged-on-delivery or wrong items go back with no shipping or transfer charges. ### What happens if I miss an eXtra delivery appointment? If you are not available, or do not answer calls for 15 minutes after the team arrives, the appointment is cancelled and you need to rebook through the call centre. To move a large-appliance or split-AC delivery free of charge, call 920004123 or visit a store at least a day ahead. ## Sources - [extra.com/en-sa/delivery](https://www.extra.com/en-sa/delivery) - [extra.com/en-sa/returnexchange](https://www.extra.com/en-sa/returnexchange) - extra.com/en-sa/tamaraterms ## eXtra in other Gulf countries [eXtra Bahrain: delivery and returns](https://couponsradar.com/stores/extra/bahrain/delivery-returns/)[eXtra Oman: delivery and returns](https://couponsradar.com/stores/extra/oman/delivery-returns/) **[Omar Khatib](https://couponsradar.com/team/omar/)** · Marketplaces, electronics, home and travel Omar follows the big Gulf marketplaces and electronics retailers. He reads delivery, return and payment pages country by country, and logs every change he finds with its date. [How we check codes](https://couponsradar.com/how-we-check/). --- Source: https://couponsradar.com/stores/extra/saudi-arabia/delivery-returns/ Publisher: Coupons Radar (https://couponsradar.com/), hello@couponsradar.com