# eXtra Oman: delivery, returns and customer service Reviewed by [Omar Khatib](https://couponsradar.com/team/omar/) · Updated 26 October 2026 ## In short Here is how eXtra orders in Oman are delivered, installed, rescheduled, returned and refunded. Two figures shape most cases: 15 days from receipt to request a return, and up to 14 working days for the refund to come back once the return is approved. | | | | --- | --- | | Free delivery from | OMR 10 | | Standard delivery fee | OMR 2.500 | | Return window | 15 days | | Free returns | No | | Cash on delivery | Not published | | Pay later | Not published | From eXtra’s own pages for Oman, read 26 October 2026 · . On this page - [Customer service](https://couponsradar.com/stores/extra/oman/delivery-returns/#contact) - [Delivery times, areas and installation](https://couponsradar.com/stores/extra/oman/delivery-returns/#delivery) - [Tracking and rescheduling](https://couponsradar.com/stores/extra/oman/delivery-returns/#tracking) - [Cancelling an order](https://couponsradar.com/stores/extra/oman/delivery-returns/#cancel) - [Returns and exchanges](https://couponsradar.com/stores/extra/oman/delivery-returns/#returns) - [Refunds](https://couponsradar.com/stores/extra/oman/delivery-returns/#refunds) - [Payment](https://couponsradar.com/stores/extra/oman/delivery-returns/#payment) - [Questions](https://couponsradar.com/stores/extra/oman/delivery-returns/#faq) ## Customer service eXtra Oman's customer service number is 80077880, published on its delivery page for rescheduling and rebooking. Return requests for items eXtra delivered go through the contact-us link on the website. WhatsApp, email and support hours are not listed on the pages we read. ## Delivery times, areas and installation Standard orders placed before 12pm on a weekday, Fridays excluded, reach addresses inside Muscat within 24 working hours and the rest of Oman within 5 working days at most. Below OMR 10 a small-appliance order pays OMR 2.5 for delivery; from OMR 10 it ships free. Same-day delivery is free for Muscat customers who order before 11am; it excludes large appliances and pre-orders and does not run on Fridays. Pre-orders can slip if the supplier is late, and items from different warehouses may arrive separately under the same order number. No charge applies to delivering and installing a large appliance inside Muscat, Sohar, Saham, Liwa or Shinas; beyond Muscat the same holds for orders made through the website or the app. Inside Muscat you can pick the delivery date. Delivery goes up to the third floor (ground plus two), and the item has to fit through the entrance in its packaging. Built-in items and movable wall brackets are not installed, and the service is unavailable in uncovered districts or when the delivery address differs from the one registered. Installation covers labour only. Listed charges include OMR 10 to remove a split AC, OMR 5 to remove a window AC, OMR 6 or OMR 8 per extra metre of pipe depending on AC size, OMR 5 for a wall bracket or pipe welding and OMR 15 for a freon refill. Split ACs come with 4 metres of copper pipe, concrete is not drilled, and cookers need a 45 amp plug. ## Tracking and rescheduling Orders can be followed on the Track your order page of the eXtra Oman website. To move a large-appliance or split-AC delivery for free, call 80077880 or visit a store at least one day before the date; otherwise rescheduling a split AC costs OMR 10. If you are not there when the team arrives, or do not answer calls for 15 minutes, the appointment is cancelled and must be rebooked with the call centre. ## Cancelling an order eXtra Oman does not publish a customer cancellation procedure on the pages we read. The delivery page does say that an order not received within 30 days is cancelled with a full refund. To stop an order before it ships, call 80077880. ## Returns and exchanges Online orders can be returned if you ask within 15 days of receiving them; store purchases also have 15 days from purchase, with the original invoice or receipt bearing eXtra's exit stamp. Items must come back with their packaging, accessories and manuals, and scratches, misuse or wrong-voltage damage can lead to refusal. Opened products carry a deduction of 30% for phones, laptops, desktops and tablets and 15% for everything else. The delivery page separately mentions 30 days for unopened items in factory packaging, but the return policy says 15, so ask within 15 days. Software and video games are never returnable. Shavers, epilators, oral care and earphones only go back if defective within 15 days or still sealed and unused, and phones, computers, gaming devices and printers only if defective within 15 days. Defective, damaged or wrong items carry no shipping or bank fees; for other reasons the customer pays shipping and the RO 3 bank transfer fee, and eXtra may charge OMR 10 to collect the item. - Within 15 days of receiving the order, request a Return Material Pre-Authorization (RMPA). - If eXtra delivered the item, contact eXtra through the contact-us link on the website. - If you collected it from a store, take it back to that same store. - Pack the item with all accessories, manuals and any free or bundled items. - eXtra checks the packaging, accessories and technical condition, and a line manager approves or rejects the return. ## Refunds The refund is calculated at the product's prevailing price, minus any non-compliance charges noted on the RMPA form, and it settles once the bank has returned the money: in the next billing cycle after approval, which can take up to 14 working days. Delivery, installation and computer service charges are not refunded once the work has been done. A replacement is the same model unless it is out of stock, and a different one is offered only with your agreement. ## Payment The Oman pages we read do not list payment methods, so cash on delivery, cards, OmanNet and instalments are unconfirmed; check the payment step before ordering. Instalment purchases can only be exchanged under the standard policy. For delivery offers, see the eXtra coupon page. ## Saving at eXtra in Oman The strongest offer right now: Free small-appliance delivery from OMR 10. [All eXtra codes in Oman](https://couponsradar.com/stores/extra/oman/) ## Frequently asked questions ### What is the eXtra Oman customer service number? 80077880. eXtra publishes it on its Oman delivery page for rescheduling large-appliance and split-AC deliveries and for rebooking missed appointments. Returns for items eXtra delivered are requested through the contact-us link on the website. No WhatsApp number, email address or opening hours appear on the pages we read. ### How do I return something to eXtra Oman? Ask for a Return Material Pre-Authorization (RMPA) within 15 days of receiving the order. If eXtra delivered it, use the contact-us link; if you collected it, take it back to the same store. Include every accessory and manual. After inspection, a line manager approves or rejects the return. ### How much does eXtra Oman deduct for an opened product? 30% for mobile phones, laptops, desktops and tablets, and 15% for other products. On an opened OMR 200 laptop, that is OMR 60 off the refund. If the return is not for a defect or wrong item, shipping and the RO 3 bank transfer fee can be deducted as well. ### How long does an eXtra Oman refund take? Up to 14 working days. The refund settles once the bank returns the money, in the next billing cycle after the return is approved. It is based on the product's prevailing price, less any non-compliance charges written on the RMPA form, and delivery or installation charges already carried out are not refunded. ### Can I change my eXtra delivery date in Oman? Yes. For large appliances and split ACs, call 80077880 or visit a store at least one day before delivery and the change is free; a late split-AC reschedule costs OMR 10. Inside Muscat you can choose the large-appliance delivery date when ordering. Missing the team for 15 minutes cancels the appointment. ### Which floors does eXtra Oman deliver large appliances to? Up to the third floor, meaning the ground floor plus two. The appliance must also fit through the building entrance while still packed. For split ACs, ladder work is included up to 3 metres on the ground floor, and higher floors need scaffolding supplied by the customer. ## Sources - [extra.com/en-om/delivery](https://www.extra.com/en-om/delivery) - [extra.com/en-om/returnexchange](https://www.extra.com/en-om/returnexchange) ## eXtra in other Gulf countries [eXtra KSA: delivery and returns](https://couponsradar.com/stores/extra/saudi-arabia/delivery-returns/)[eXtra Bahrain: delivery and returns](https://couponsradar.com/stores/extra/bahrain/delivery-returns/) **[Omar Khatib](https://couponsradar.com/team/omar/)** · Marketplaces, electronics, home and travel Omar follows the big Gulf marketplaces and electronics retailers. He reads delivery, return and payment pages country by country, and logs every change he finds with its date. [How we check codes](https://couponsradar.com/how-we-check/). --- Source: https://couponsradar.com/stores/extra/oman/delivery-returns/ Publisher: Coupons Radar (https://couponsradar.com/), hello@couponsradar.com