# Boots UAE: delivery, returns and customer service Reviewed by [Fadi Nasser](https://couponsradar.com/team/fadi/) · Updated 18 October 2026 ## In short This page explains delivery, collection, returns, refunds and payment for Boots UAE online orders on ae.boots.com. Standard delivery is free on orders above AED 149 and usually takes 1 to 2 days, and you have 14 days to return an item to a Boots store. | | | | --- | --- | | Free delivery from | AED 149 | | Standard delivery fee | AED 25 | | Return window | 14 days | | Free returns | Not published | | Cash on delivery | No | | Pay later | Not published | From Boots’s own pages for UAE, read 18 October 2026 · . On this page - [Customer service](https://couponsradar.com/stores/boots/uae/delivery-returns/#contact) - [Delivery and Click & Collect](https://couponsradar.com/stores/boots/uae/delivery-returns/#delivery) - [How to return an item](https://couponsradar.com/stores/boots/uae/delivery-returns/#returns) - [Refunds](https://couponsradar.com/stores/boots/uae/delivery-returns/#refunds) - [Payment methods](https://couponsradar.com/stores/boots/uae/delivery-returns/#payment) - [Questions](https://couponsradar.com/stores/boots/uae/delivery-returns/#faq) ## Customer service The Boots UAE delivery, payment and returns information we used does not give a customer service phone number, email address or hours. For an online order, keep your order number and invoice handy, since a store return needs the invoice. Boots runs in the Gulf under Alshaya, and its Aura rewards programme is linked to your account. Our Boots UAE coupon page covers discount codes. ## Delivery and Click & Collect Boots UAE has three ways to get an order. Standard home delivery costs AED 25 and arrives within 1 to 2 days; it is free when the order is above AED 149. Same-day delivery also costs AED 25 and applies to orders placed before 12 pm, so it suits urgent items such as a forgotten prescription refill or travel toiletries. Note that the same-day fee is listed separately, so do not assume a basket above AED 149 makes it free. With Click & Collect, allow two or three days before the parcel is waiting for you; after that the branch holds it for 7 business days. If you cannot get there within that window, choose home delivery instead. The information we used does not set out a delivery area list or a delivery-tracking procedure. ## How to return an item You have 14 days to bring an item back, in person at any Boots branch, in its original packaging and with the invoice. The information we used describes no courier pickup for returns, so plan a trip to a store. - Check that you are within 14 days and that the item is in its original packaging. - Find the invoice for the order, printed or on your phone. - Take the item and invoice to a Boots store in the UAE. - Tell the staff if the item is faulty or not what you ordered, since that decides whether the delivery fee is refunded. - Keep the store receipt for the return until the refund shows. ## Refunds Boots repays the delivery charge only if what you received was defective or incorrect; for a change of mind, you get the item price but not the AED 25 fee. The information we used does not give a refund timeline or explain how refunds are split by payment method. ## Payment methods Online payment is the only route at Boots UAE for now: pay by card or Apple Pay, or split the cost with an instalment plan. Paying in cash at the door is paused. The pages we used do not name the instalment providers, so check the options at checkout. ## Saving at Boots in the UAE The strongest offer right now: Free delivery on orders above AED 149. [All Boots codes in the UAE](https://couponsradar.com/stores/boots/uae/) ## Frequently asked questions ### Is same-day delivery free at Boots UAE? Not according to the delivery information we used. Same-day delivery is listed at AED 25 for orders placed before 12 pm, separately from standard delivery, which is free above AED 149. Check the delivery line at checkout before choosing same-day on a large order. ### Which delivery option is fastest at Boots UAE? Same-day delivery, if you order before 12 pm; it costs AED 25. Standard delivery takes 1 to 2 days and is free above AED 149, while Click & Collect needs 2 to 3 days before the order is ready in store. For anything needed the same day, order in the morning. ### Can I send a Boots UAE return by courier? The returns information we used describes store returns only. You bring the item to a branch within 14 days, in its original packaging, together with the invoice. No courier pickup or drop-off service for returns is mentioned. ### What condition must a Boots UAE return be in? It must be in its original packaging and come with the invoice, and you bring it to a store within 14 days. Keep the box and any seals until you are sure about the product, especially for skincare or devices you might want to send back. ### What should I check before paying for a Boots UAE order? Three things: whether the basket is above AED 149 for free standard delivery, whether you picked same-day delivery, which is listed at AED 25, and the payment method, since cash on delivery is paused and you need a card, Apple Pay or an instalment plan. ### What is the latest time to order for same-day delivery from Boots UAE? Before 12 pm. Orders placed by noon qualify for same-day delivery at AED 25. After the cut-off, standard delivery is the option, arriving in one or two days, so for something needed the same evening, order in the morning. ## Sources - [ae.boots.com/en/delivery-information](https://ae.boots.com/en/delivery-information) - [ae.boots.com/en/fragments/delivery-information/home-delivery-options](https://ae.boots.com/en/fragments/delivery-information/home-delivery-options) - ae.boots.com/en/fragments/delivery-information/delivery-info-payment-options - ae.boots.com/en/returns-refunds ## Boots in other Gulf countries [Boots KSA: delivery and returns](https://couponsradar.com/stores/boots/saudi-arabia/delivery-returns/)[Boots Kuwait: delivery and returns](https://couponsradar.com/stores/boots/kuwait/delivery-returns/) **[Fadi Nasser](https://couponsradar.com/team/fadi/)** · Food delivery, groceries, pharmacy and payments Fadi tracks food-delivery and grocery apps, pharmacies and payment options: cash on delivery, pay-later plans and bank-card offers, and the fine print that decides whether they combine with a code. [How we check codes](https://couponsradar.com/how-we-check/). --- Source: https://couponsradar.com/stores/boots/uae/delivery-returns/ Publisher: Coupons Radar (https://couponsradar.com/), hello@couponsradar.com