# Arabian Oud Saudi Arabia: delivery, returns and customer service Reviewed by [Huda Saleh](https://couponsradar.com/team/huda/) · Updated 26 October 2026 ## In short This page covers how to contact Arabian Oud in Saudi Arabia, track an online order, return or exchange a perfume, and what to expect from refunds and payment. Two numbers to keep in mind: the Saudi return window closes 3 days after purchase, and cash-on-delivery refunds come by bank transfer in 7 to 14 business days. | | | | --- | --- | | Free delivery from | SAR 200 | | Standard delivery fee | Not published | | Return window | 3 days | | Free returns | Not published | | Cash on delivery | Yes | | Pay later | Tabby, Tamara | From Arabian Oud’s own pages for Saudi Arabia, read 26 October 2026 · . On this page - [Customer service](https://couponsradar.com/stores/arabian-oud/saudi-arabia/delivery-returns/#contact) - [Delivery](https://couponsradar.com/stores/arabian-oud/saudi-arabia/delivery-returns/#delivery) - [Tracking an order](https://couponsradar.com/stores/arabian-oud/saudi-arabia/delivery-returns/#tracking) - [Returns and exchanges](https://couponsradar.com/stores/arabian-oud/saudi-arabia/delivery-returns/#returns) - [Refunds](https://couponsradar.com/stores/arabian-oud/saudi-arabia/delivery-returns/#refunds) - [Payment](https://couponsradar.com/stores/arabian-oud/saudi-arabia/delivery-returns/#payment) - [Questions](https://couponsradar.com/stores/arabian-oud/saudi-arabia/delivery-returns/#faq) ## Customer service Arabian Oud's customer care centre uses one unified number, 920009692 (00966920009692 from abroad), for both calls and WhatsApp. The written channel is email: the contact page gives wecare@arabianoud.com, while the return policy page gives wecare@arabianoud.com.sa, so either should reach the Saudi team. Saudi customer care keeps the longest hours of any Arabian Oud store in the Gulf, answering from 9am until 10pm through the week from Saturday, and from 2pm until 10pm on Fridays. The company's address is on Riyadh Northern Ring Road in Al Nafl district. Have your order number and the mobile number used on the order ready, since the returns system asks for both. ## Delivery Orders are handed to shipping companies and arrive within 1 to 5 business days inside the Kingdom. Shipping and taxes are worked out at checkout from the destination and delivery method you choose. Orders above SAR 200, measured without VAT, ship free; the shipping page does not give the fee for smaller orders, so the checkout total is where you see it. ## Tracking an order Saudi orders are tracked from your account. Go to My Orders on sa.arabianoud.com, open the order and check its details for the current status. The pages we read do not describe changing or cancelling an order once placed, so if you need to, contact customer care straight away on 920009692. ## Returns and exchanges The Saudi window is short: 3 days from purchase for a return and 7 days for an exchange. The bottle must be unused, unopened and in its original packaging with all accessories and labels, and you need a receipt or proof of payment. Exchanges are only for the same product when it has a manufacturing defect; if you want a different scent, return the first one and place a new order. - Go to rtn.arabianoud.com and open a return request. - Type in the order number and the mobile number used on the order, then finish the form. - Wait for the team to contact you to arrange the return. - The e-commerce department confirms whether the item is eligible. - Once confirmed, take the item to an Arabian Oud branch. ## Refunds Money goes back the way it came, and the wait depends on that route. A credit card refund can need as long as 14 business days, while other electronic methods usually settle in 3 to 7. A cash-on-delivery order has nothing to reverse, so the store sends a bank transfer instead, which takes 7 to 14 business days. If you paid cash, expect to be asked for your account details, and count the waiting time when you choose how to pay for something you might return. ## Payment Saudi Arabia has the broadest set of payment options of the six stores, from local debit cards and wallets to three instalment services, and the full list is on our Arabian Oud Saudi coupon page along with current offers. Two extra details come from the store's own pages: the shipping page confirms that paying cash at the door is possible for Saudi addresses, and a site notice says Tawasul points can now be redeemed through the online store, though it gives no further detail on how. ## Saving at Arabian Oud in Saudi Arabia The strongest offer right now: 50% off selected perfumes, Pink October sale. [All Arabian Oud codes in Saudi Arabia](https://couponsradar.com/stores/arabian-oud/saudi-arabia/) ## Frequently asked questions ### When is Arabian Oud's Saudi customer care open? From 9am to 10pm every day except Friday, when it opens at 2pm and closes at 10pm. The unified number 920009692 works for calls and WhatsApp in those hours. Outside them, email wecare@arabianoud.com with your order number and the team can pick it up when it reopens. ### Where can I see the status of a Saudi Arabian Oud order? In My Orders in your account on sa.arabianoud.com. Open the order and view its details to see where it is. Saudi orders are delivered by shipping companies within 1 to 5 business days, so contact customer care if the order has not moved after that. ### Can I exchange an Arabian Oud perfume for a different scent? No. Exchanges are only for the same product, and only when it has a manufacturing defect. To switch to another scent, return the unopened bottle within 3 days of purchase, then place a new order for the one you want. The exchange window itself is 7 days. ### Do I have to visit a branch to return an online order? Yes, at the last step. You start online at rtn.arabianoud.com with your order and mobile numbers, the team contacts you and the e-commerce department confirms eligibility. Only after that confirmation do you take the item to an Arabian Oud branch. ### How is a cash-on-delivery order refunded? It is paid back by bank transfer, which takes 7 to 14 business days once the return is accepted, because there is no card payment to reverse. Have your bank account details ready when the team contacts you about the return, so the transfer is not held up. ### What does Arabian Oud need from me to accept a return? An unopened, unused perfume in its original packaging with all accessories and labels, plus a receipt or proof of payment. Opened perfumes, wooden oud, oud oil and partially used gift bags are refused. The request must be made within 3 days of purchase. ## Sources - [sa.arabianoud.com/en/redirect/pages/593303997](https://sa.arabianoud.com/en/redirect/pages/593303997) - [sa.arabianoud.com/en/redirect/pages/979074611](https://sa.arabianoud.com/en/redirect/pages/979074611) - sa.arabianoud.com/en/redirect/pages/1366358716 ## Arabian Oud in other Gulf countries [Arabian Oud UAE: delivery and returns](https://couponsradar.com/stores/arabian-oud/uae/delivery-returns/)[Arabian Oud Kuwait: delivery and returns](https://couponsradar.com/stores/arabian-oud/kuwait/delivery-returns/)[Arabian Oud Qatar: delivery and returns](https://couponsradar.com/stores/arabian-oud/qatar/delivery-returns/)[Arabian Oud Bahrain: delivery and returns](https://couponsradar.com/stores/arabian-oud/bahrain/delivery-returns/)[Arabian Oud Oman: delivery and returns](https://couponsradar.com/stores/arabian-oud/oman/delivery-returns/) **[Huda Saleh](https://couponsradar.com/team/huda/)** · Fashion, beauty and kids Huda covers fashion, fragrance and baby stores across the six Gulf countries. She checks which codes cover sale items, which are app-only, and where a store quietly limits a code by country. [How we check codes](https://couponsradar.com/how-we-check/). --- Source: https://couponsradar.com/stores/arabian-oud/saudi-arabia/delivery-returns/ Publisher: Coupons Radar (https://couponsradar.com/), hello@couponsradar.com