# Amazon Kuwait: delivery, returns and customer service Reviewed by [Omar Khatib](https://couponsradar.com/team/omar/) · Updated 18 October 2026 ## In short There is no Kuwaiti Amazon site: shoppers in Kuwait order from amazon.ae, which exports through its Global Export programme and charges in UAE dirhams. This page explains shipping costs, customs deposits, payment and returns for Kuwaiti addresses. The two key figures are 2–4 business days for delivery and a shipping charge of AED 16.86 per delivery plus AED 32.31 per kg. | | | | --- | --- | | Free delivery from | Not published | | Standard delivery fee | Not published | | Return window | 15 days | | Free returns | Not published | | Cash on delivery | No | | Pay later | Not published | From Amazon’s own pages for Kuwait, read 18 October 2026 · . On this page - [Customer service](https://couponsradar.com/stores/amazon/kuwait/delivery-returns/#contact) - [Shipping cost and time](https://couponsradar.com/stores/amazon/kuwait/delivery-returns/#delivery) - [Tracking and cancelling](https://couponsradar.com/stores/amazon/kuwait/delivery-returns/#tracking) - [Returning from Kuwait](https://couponsradar.com/stores/amazon/kuwait/delivery-returns/#returns) - [Refunds](https://couponsradar.com/stores/amazon/kuwait/delivery-returns/#refunds) - [Payment](https://couponsradar.com/stores/amazon/kuwait/delivery-returns/#payment) - [Questions](https://couponsradar.com/stores/amazon/kuwait/delivery-returns/#faq) ## Customer service Kuwaiti orders are handled by amazon.ae, and the help pages in our records list no Kuwaiti phone line or chat hours. Use Your Orders and the help section of amazon.ae while signed in to raise a problem with a specific order. ## Shipping cost and time Export parcels to Kuwait take 2–4 business days. The formula is a fixed AED 16.86 for each shipment and then AED 32.31 per kilo. Run the numbers on a 4 kg box and shipping alone reaches AED 146.10; at 6 kg it is AED 210.72. That is why compact, light purchases make the most sense from Kuwait. On top of that, an estimated Import Fees Deposit can be charged at checkout so Amazon settles the duties for you, which means the final bill may exceed the item price plus shipping. ## Tracking and cancelling The export help information in our records does not explain tracking, changes or cancellation for Kuwait. Check the order from Your Orders on amazon.ae, and contact Amazon through the help section if a parcel has not arrived after 4 business days. ## Returning from Kuwait The Returns Center on amazon.ae handles export returns, and the usual limit is 15 days after the parcel reaches you. Where you arrange and pay for the return label yourself, a postage refund capped at AED 80 is issued when the item gets back to Amazon. - Sign in to amazon.ae and open the Returns Center within 15 days of receiving the item. - Select the item and the reason for the return. - Follow the return option offered; if it involves your own label, keep the postage receipt. - Ship the parcel and wait for it to arrive back with Amazon, when up to AED 80 of the postage you paid is refunded with the item. ## Refunds Refunds for Kuwaiti orders are made in UAE dirhams, the currency you paid in. Your bank may show a slightly different figure in Kuwaiti dinars because of exchange rates. Our records do not give a refund timeline. ## Payment To pay for a Kuwaiti order, use an internationally enabled card (Visa, Mastercard, Amex) or a gift card bought for amazon.ae. There is no pay-at-the-door option for Kuwait. Prices and charges appear in dirhams throughout checkout. For any offers, see the Amazon Kuwait coupon page. ## Saving at Amazon in Kuwait [All Amazon codes in Kuwait](https://couponsradar.com/stores/amazon/kuwait/) ## Frequently asked questions ### What is the Import Fees Deposit on amazon.ae? It is an estimate of the import duties on your order that Amazon may collect at checkout, so it can pay them on your behalf. It appears as a separate line in the order total. Budget for it when comparing an amazon.ae price with a shop in Kuwait, alongside the AED 16.86 delivery charge and AED 32.31 per kg. ### What would a 5 kg parcel to Kuwait cost to ship? AED 178.41: the AED 16.86 base charge plus five kilos at AED 32.31. Halve the weight to around 2.5 kg and the bill falls by roughly AED 80. Because the per-kilogram part dominates, a heavy item such as a kitchen appliance can cost more to ship than a set of light accessories worth far more. ### Will I get my return postage back? Partly. With a self-arranged label, Amazon reimburses postage to a ceiling of AED 80 after the parcel is received. Keep the postage receipt, and choose a service whose cost stays within AED 80 if you want the full amount covered. ### Why does my bank show a different refund amount? Refunds on amazon.ae export orders are issued in UAE dirhams. If your card is in Kuwaiti dinars, the bank converts the dirham amount at its own rate on the day, which can differ from the rate when you paid. The dirham figure on your Amazon account is the one to compare. ### Can I pay with an amazon.ae gift card from Kuwait? Yes. Amazon.ae gift cards are accepted for Kuwaiti orders, as are international Visa, Mastercard and American Express cards. Cash on delivery is not available for Kuwait, so a gift card or card payment is required. ### How long should I wait before reporting a late parcel? The published delivery time for Kuwait is 2–4 business days. If that period has passed, check the order in Your Orders on amazon.ae and contact Amazon through the help section with the order selected. Weekends and public holidays fall outside business days. ## Sources - [amazon.ae/gp/help/customer/display.html?nodeId=GCBBSZMUXA6U2P8R](https://www.amazon.ae/gp/help/customer/display.html?nodeId=GCBBSZMUXA6U2P8R) - [amazon.ae/gp/help/customer/display.html?nodeId=GX2FNXL3AFRDGFU9](https://www.amazon.ae/gp/help/customer/display.html?nodeId=GX2FNXL3AFRDGFU9) - amazon.ae/gp/help/customer/display.html?nodeId=GZSKGA5HH9DSSN27 - amazon.ae/gp/help/customer/display.html?nodeId=GP8L6BMXBTJHKUJW - amazon.ae/gp/help/customer/display.html?nodeId=G26L6NHEDGERVR8W ## Amazon in other Gulf countries [Amazon UAE: delivery and returns](https://couponsradar.com/stores/amazon/uae/delivery-returns/)[Amazon KSA: delivery and returns](https://couponsradar.com/stores/amazon/saudi-arabia/delivery-returns/)[Amazon Bahrain: delivery and returns](https://couponsradar.com/stores/amazon/bahrain/delivery-returns/)[Amazon Oman: delivery and returns](https://couponsradar.com/stores/amazon/oman/delivery-returns/) **[Omar Khatib](https://couponsradar.com/team/omar/)** · Marketplaces, electronics, home and travel Omar follows the big Gulf marketplaces and electronics retailers. He reads delivery, return and payment pages country by country, and logs every change he finds with its date. [How we check codes](https://couponsradar.com/how-we-check/). --- Source: https://couponsradar.com/stores/amazon/kuwait/delivery-returns/ Publisher: Coupons Radar (https://couponsradar.com/), hello@couponsradar.com