# Alsaif Gallery Kuwait: delivery, returns and customer service Reviewed by [Omar Khatib](https://couponsradar.com/team/omar/) · Updated 26 October 2026 ## In short This page explains how to get help with an Alsaif Gallery order in Kuwait, what to expect from delivery, and how returns, exchanges and refunds work online or at a Kuwait branch. Remember two numbers: 3 days to return an item and 7 days to exchange it, counted from receipt. | | | | --- | --- | | Free delivery from | Not published | | Standard delivery fee | Not published | | Return window | 3 days | | Free returns | Not published | | Cash on delivery | No | | Pay later | Not published | From Alsaif Gallery’s own pages for Kuwait, read 26 October 2026 · . On this page - [Contacting Alsaif Gallery from Kuwait](https://couponsradar.com/stores/alsaif-gallery/kuwait/delivery-returns/#contact) - [Delivery in Kuwait](https://couponsradar.com/stores/alsaif-gallery/kuwait/delivery-returns/#delivery) - [Changes, cancellation and stock](https://couponsradar.com/stores/alsaif-gallery/kuwait/delivery-returns/#tracking) - [Returns and exchanges](https://couponsradar.com/stores/alsaif-gallery/kuwait/delivery-returns/#returns) - [Refunds](https://couponsradar.com/stores/alsaif-gallery/kuwait/delivery-returns/#refunds) - [Payment in Kuwait](https://couponsradar.com/stores/alsaif-gallery/kuwait/delivery-returns/#payment) - [Questions](https://couponsradar.com/stores/alsaif-gallery/kuwait/delivery-returns/#faq) ## Contacting Alsaif Gallery from Kuwait Customer service uses 966920009017, a Saudi number, for phone and WhatsApp, and cs@alsaifgallery.com for email. Online returns and damage reports go through WhatsApp, where you can attach photos and videos. In Kuwait the business operates through Al-Saif Gallery Kuwait Company for wholesale, and it has local branches that take returns. No service hours are published, so contact the team on the day a problem appears. ## Delivery in Kuwait Orders are delivered to all regions of Kuwait by third-party carriers. Neither the fee nor the timing is published beforehand; you see both while checking out, so compare the delivery charge with the product price before you pay, particularly for bulky items. The Kuwait section of the shipping page lists no further terms, so if you have a question about large-item delivery or a delivery slot, ask customer service before ordering. ## Changes, cancellation and stock The pages we read do not explain how to track, change or cancel a Kuwait order, so message 966920009017 straight away if you need to. If an item is out of stock, the order is cancelled and the full amount goes back to your original payment method. ## Returns and exchanges The return policy names Kuwait: three days to return, seven days to exchange. Items must be unused and in their original condition and shipping package, with the invoice. Used products are refused; if one is sent anyway, it comes back to you and the shipping cost is deducted. Discounted items can be exchanged at a branch within 7 working days but not returned. At a Kuwait branch, hand over the item wrapped in its original shipping package with the invoice; staff check that it is not a discounted product. Damaged or defective items are handled differently: report them on WhatsApp within 7 days of receipt, and a shipping company collects them. Two-item offers must be returned together, and using one piece cancels the right to refund or exchange the order. - Message 966920009017 on WhatsApp asking for a return or exchange. - Attach pictures or a short video showing the item as it is, or showing the fault. - Follow the terms customer service sends you. - Pack the item in its shipping package with the shipping label and hand it to the shipping company. - Wait for the warehouse to inspect it and complete the return or exchange. ## Refunds Refunds are processed in 7 to 14 working days once the returned item has been checked, back to the card or payment method you used. For returns and cancellations, the value is placed in your wallet first, and any remainder goes to the original method. If you see the amount in your Alsaif Gallery wallet rather than on your card statement, that is the reason. ## Payment in Kuwait Kuwait orders are paid online by card, and American Express is listed as available in Kuwait. No extra fee is added for credit cards. Instalments through Tabby or Tamara are switched off for Kuwait, and cash payment at the door is a Saudi-only option. Current offers are on our Alsaif Gallery coupon page. ## Saving at Alsaif Gallery in Kuwait The strongest offer right now: SG114, 5% off at Alsaif Gallery. [All Alsaif Gallery codes in Kuwait](https://couponsradar.com/stores/alsaif-gallery/kuwait/) ## Frequently asked questions ### How do I return an Alsaif Gallery order online from Kuwait? Message 966920009017 on WhatsApp with a photo or video of the item. Customer service sends the return or exchange terms, you pack the item in its shipping package with the label and hand it to the shipping company, and the warehouse inspects it. The window is 3 days to return and 7 days to exchange. ### How long does an Alsaif Gallery refund take in Kuwait? Between 7 and 14 working days after the returned item has been checked. The money returns to the card or method you used, but for returns and cancellations it is first credited to your wallet on the site, with any remainder sent to the original method. Check the wallet in your account before you chase the refund. ### What do I do with a damaged Alsaif Gallery item in Kuwait? Do not take it to a branch, because damaged items are not accepted there. Instead, message 966920009017 on WhatsApp within 7 days of receipt with a photo or video. A shipping company collects the item and a replacement is shipped. If it came in a two-item offer, both pieces must be returned together. ### Can I use American Express at Alsaif Gallery Kuwait? Yes. The FAQ page lists American Express as available in Kuwait, alongside online card payment, and says no extra fee is added for credit cards. Tabby and Tamara are not enabled on the Kuwait store and cash on delivery is Saudi-only, so a card is the way to pay for a Kuwait order. ### Can I exchange a discounted Alsaif Gallery item in Kuwait? Yes, but only as an exchange, not a return. Take it to an Alsaif Gallery branch within 7 working days of purchase, with the invoice and the original shipping package. The item must be unused. If you are unsure whether you will keep a sale item, check its size and fit carefully before you open or use it. ### What happens if an item in my Kuwait order is out of stock? Alsaif Gallery cancels the order and refunds the full amount to your original payment method, so you do not need to file a return. If the order held several items, confirm with 966920009017 what was cancelled, and allow 7 to 14 working days for the refund before following up. ## Sources - [alsaifgallery.com/SA_en/m-27/shipping-delivery](https://alsaifgallery.com/SA_en/m-27/shipping-delivery) - [alsaifgallery.com/SA_en/m-31/return-policy](https://alsaifgallery.com/SA_en/m-31/return-policy) - alsaifgallery.com/SA_en/m-26/faq ## Alsaif Gallery in other Gulf countries [Alsaif Gallery UAE: delivery and returns](https://couponsradar.com/stores/alsaif-gallery/uae/delivery-returns/)[Alsaif Gallery KSA: delivery and returns](https://couponsradar.com/stores/alsaif-gallery/saudi-arabia/delivery-returns/)[Alsaif Gallery Qatar: delivery and returns](https://couponsradar.com/stores/alsaif-gallery/qatar/delivery-returns/)[Alsaif Gallery Oman: delivery and returns](https://couponsradar.com/stores/alsaif-gallery/oman/delivery-returns/) **[Omar Khatib](https://couponsradar.com/team/omar/)** · Marketplaces, electronics, home and travel Omar follows the big Gulf marketplaces and electronics retailers. He reads delivery, return and payment pages country by country, and logs every change he finds with its date. [How we check codes](https://couponsradar.com/how-we-check/). --- Source: https://couponsradar.com/stores/alsaif-gallery/kuwait/delivery-returns/ Publisher: Coupons Radar (https://couponsradar.com/), hello@couponsradar.com